Cielo reviews

3.6

67% would recommend to a friend

(1,578 total reviews)
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Marissa Geist

68% approve of CEO

52% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
4.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Fully remote work, great tech, decent salaries and great people.

Cons

Bonus is not very clear, pension could be much better.

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Cielo Response
2y
Hi, this is Eric Dunlap, SVP – Client Services. I love hearing from our people about their experiences of working at Cielo, so it’s great that you left feeling positively about your team. The strength of Cielo lies in the talent and passion of everyone here, and we are always grateful for the impact they have on the culture organization. Thank you for your feedback on the bonus structure, we understand the importance of transparency and clarity when it comes to compensation. Would you be able to clarify what would make it easier to navigate? And if you have any further comments, please feel free to reach out to me directly at Eric.Dunlap@cielotalent.com.
1.0
Mar 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work and Benefits are the only plus. I would say salary but if you make 90k+ you will be laid off.

Cons

Stop hiring staff at 90k+ when you know you don’t want to pay that wage. People leave other jobs to join Cielo then Cielo plays with staffs lively hoods. Just be ready to be laid off and replaced with staff who have lower salaries (most likely overseas). Cielo will lay you off with a 30 day notice but make you train your backfill (who will be a new hire or someone from another account with a lower salary). If you lay off 30 people but you add 30 people what was the point of layoffs outside of you just wanting to replace with lower salaries so you can get your inflated raises and bonus. I was laid off after only 10 months yet at LEAST 10 people have been added to my team since I left (fresh new external hires).

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Cielo Response
2y
Hello, this is Leslie Stroope, Chief Financial Officer. I empathize that the times we are navigating can be unsettling and create uncertainty among our people. While we cannot disclose specific details about individual cases, we can assure you that these decisions are not taken lightly and are based on a variety of factors, including business needs and market conditions. I appreciate there is not much I can say to change how you feel, but I want to emphasize that we genuinely care about our teams and do everything in our power to avoid having to make these decisions. However, If you are comfortable, I would like to invite you to reach out to myself or your regional Talent Management Business Partner to discuss your experiences in more detail. You can contact me at Leslie.Stroope@cielotalent.com. This will allow us to address your concerns directly and work towards a resolution. I wish you all the best in your next role.
4.0
Mar 25, 2024

Good environment

Recommend
CEO approval
Business Outlook

Pros

Good environment and workmates, work-life balance is great too.

Cons

Needs improvement in training and tasks alignments.

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Cielo Response
1y
Hi, this is Bryan Krastins, VP – Client Services. Thank you for taking the time to share your feedback about your experience at Cielo, it’s always encouraging to hear that our employees enjoy their time with us. To better understand your perspective, could you provide us with more clarification on what specifically you believe needs improvement in the training areas. This will enable us to identify any gaps and develop targeted solutions to enhance our training. You can share this with me directly at Bryan.Krastins@cielotalent.com, and your feedback will be shared with the leadership team who will review it and take appropriate action to address any areas of improvement. Thank you again for your valuable feedback, and we look forward to hearing from you soon!
Viewing 319 - 321 of 1,578 Reviews

Glassdoor has 1,932 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.