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      Choice Hotels

      Engaged Employer

      Choice Hotels reviews

      3.5

      61% would recommend to a friend

      (1,124 total reviews)
      avatar

      Patrick Pacious

      69% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      3.1

      Work/Life balance

      3.1

      Senior management

      3.0

      Compensation and benefits

      Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,124 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Apr 28, 2017

      Worst hotel brand I've ever worked for!

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee travel discounts are OK, but I would never stay at any Choice hotel chain because they are all below economy brands.

      Cons

      Choice corporate office has no urgency in replying to hotel properties. I'm in the Sales Dept and it takes up to 3-days for someone to respond back to you from the RFP help desk...3 days!! They really need to increase their employees to help assist with the volume of requests/questions sent from properties. When you need to load rates into the GDS system you have to contact your DCM for LNR's and the RFP dept for national accounts. It would save so much time if Choice would allow each property to submit GDS forms for approval and go from there...Choice really needs to step up their game by working more efficiently. I placed an order for sales collateral. It has been over a month and I still have not received my order. I sent an email to "choicemarkit" and the agent said it normally takes over a month for any collateral to be shipped out. ??? A MONTH!!! That is insane... My review title says it all. WORST HOTEL BRAND TO WORK FOR.

      avatar
      Choice Hotels Response
      9y
      Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you are employed.
      4.0
      Feb 15, 2017

      Love everything but the micromanagement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The building is awesome, the people are great and there is free food at least once a week

      Cons

      Micromanagement within certain departments that is a new implementation

      avatar
      Choice Hotels Response
      9y
      Thank you for your feedback. We’re glad to hear you approve of our world class Mayo campus. We will share your review with our HR team and leadership.
      2.0
      Feb 10, 2017

      Front Desk

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy interface to use - when it works. Great discounts but not as may great options compared to other widely known brands. Every Choice Hotel is independently run as Choice is a franchise so what may be good for me may not apply to others in the chain.

      Cons

      ChoiceADVANTAGE constantly has issues which can make the job very hard and stressful. In my 2 years with Choice, the system has gone down(un-scheduled) at least once every three months-and once for more than 12 hours! IT is not helpful and "emergency tools" hardly work as they usually go down when the main PMS goes down. When the system isn't down, there is always multiple ongoing glitches that can affect the quality of service provided to the guests.

      avatar
      Choice Hotels Response
      9y
      Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.
      Viewing 217 - 219 of 1,124 Reviews
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      Glassdoor has 1,232 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.