Choice Hotels reviews

3.4

58% would recommend to a friend

(1,123 total reviews)
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Patrick Pacious

67% approve of CEO

41% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jun 12, 2012
Recommend
CEO approval
Business Outlook

Pros

I was with Choice for 12 years and saw many changes. A lot of the perks that used to be like profit sharing, Christmas parties are gone. The new building is nice and in North Scottsdale, but is far away from most affordable places to eat or even get gas. The leader of the company seems to be a little bit better as far as talking with people and is not followed around by an entourage like the previous CEO. The best benefit they have is the hotel discount which they now make most of the hotels offer which was not the case in the past. So I have to really give management proper credit for doing that.

Cons

There are many cons there. More so than pros. I used to really love working there, but so many changes in structure and procedure really made working there a burden. Management has mostly always been bad there. Keeping the status quo and never truely striving for perfection or focus on customer needs. We were told multiple times from senior management that the organization never wanted to be an industry leader in anything nor at the bottom either, but wanted to be in the middle. Benefits have been greatly reduced and costs increased for health care, and tuition reimbursement has been frozen for about a year or two now. things vary a lot as far as atmosphere between departments. One side such as programming has very little management oversight and others have ultra micro managing. They have also been in a hiring freeze for the better part of 2 or 3 years now with it being lifted only now and then or for critical positions. Another thing is that they have brought in new management to facilitate outsourcing so most of the tech jobs will be outsourced which management in the past vehemently opposed.

2.0
Jun 5, 2012

great place for customers not employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good customers and if you work with them a very good back of the house kitchen staff

Cons

lots of drama at the workplace especially the front of the house. employees unable to be polite and courteous with each other at the workplace. too many employees scheduled to work causing much smaller tip outs among the bartenders/servers. SCHEDULE NOT AVAILABLE FOR THE FOLLOWING WEEK UNTIL SOMETIMES FRI USUALLY SAT FOR A WEEK STARTING SUN.

5.0
Jun 3, 2012

convient and comfortable

Recommend
CEO approval
Business Outlook

Pros

plush beds , affordability, easy access from major roadway

Cons

rewards program clarification, benefits added

Viewing 1093 - 1095 of 1,123 Reviews

Glassdoor has 1,231 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.