Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Housekeeper (21) , Software Engineer (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (13) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 75 reviews)); "Good work life balance (depending on the team you're working for)" ((in 48 reviews)); "Great opportunity and culture there" ((in 40 reviews)); "Great staff all the time" ((in 23 reviews)); "A great team at the hotel!" ((in 17 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 50 reviews)); "there was bad management." ((in 47 reviews)); "part time work and low pay" ((in 44 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 21 reviews)); "Low salary and limited scope for growth" ((in 16 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

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Choice Hotels

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,123 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Dec 21, 2012

I thought they cared

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

benefits used to be good

Cons

They should be called Sitel, that is who takes all the calls for choice hotels now. They have sold all reservation calls and CP member calls to Sitel a huge call center with centers all over the world. Still answer the phone with "thanks for calling Choice Hotels" though, what a joke.

2.0

Nov 30, 2012

Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great beneftis. Health benefits not as good as used to be, now on a high deductible plan but still good comparitively. Locally work with great people.

Cons

Very top heavy, too many senior level managers. Every year, they cut more employees to outsoarcing and then talk about how great the company is doing in the earnings reports. Just focused on more $$. Often won't spend $$ on systems upgrades or necessities of everyday job function.

4.0

Nov 17, 2012

Solid company with a good business model

Manager/director

Recommend

CEO approval

Business Outlook

Pros

Small company where associates at all levels can make a significant contribution and have access to senior staff

Cons

Very cost conscious resulting in limited resources for employees and lots of work

Viewing 1054 - 1056 of 1,123 Reviews

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Jobs at Choice Hotels

Housekeeping Laundry Aide