Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jun 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Our staff (Senior Management excluded) is very encouraging, helpful, hopeful, and honest.

Cons

Unfortunately, we are underpaid. $3.81 per room is abuse. Imagine cleaning your house 10 times (10 rooms) just to earn $38. Meanwhile, you're probably cleaning 15-20 rooms a day. Making $3.81 per room is not conducive to the amount of work being done. That many rooms at that pay rate is abuse. Tips are almost non existent, so we can't rely on that. With the amount of work that is required, we aren't even making minimum wage every hour, because with the standard that has been set for us, it's very tough to make sure that more than 2 rooms are clean and comfortable within one hour. 2 rooms x $3.81 =$7.62 ...That's not even close to minimum wage. That rate is obviously fixed to make us believe that we are benefitting from it. "Guess what guys, the faster you work, the more you can make!". No!...the reality is that we only get a max number of rooms anyways and it doesn't matter how fast or slow you work, because the payout is going to be the same. If you work faster, only the company benefits because they can rent out the rooms sooner. On our end, we're destroying our bodies from all of the bending and constant movement, but aren't getting any special compensation for it. I think that we deserve a respectable salary for our expertise and dedication; we're undervalued.

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Choice Hotels Response
8y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed
5.0
Jun 24, 2016

Great Company

Recommend
CEO approval
Business Outlook

Pros

Executive Leadership is strong. The CEO is funny, personable, approachable and yet smart and a great overall leader. Culture at work is also very good and people are incredibly friendly.

Cons

Upward mobility can be difficult in certain areas of the company.

4.0
Jun 20, 2016

Analyst

Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, regular networking and social events

Cons

Medical Insurance is High deductible and too limited. Lack of accountability culture

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Choice Hotels Response
9y
Thank you for taking the time to provide your review. We are happy to hear that you enjoy our culture that embraces working from home, and how we regularly celebrate our employees’ hard work with social engagements. We appreciate your perspective regarding accountability and benefits, and will pass your feedback along to our HR and Total Rewards Team. Thank you for your review; we value your feedback.
Viewing 805 - 807 of 1,127 Reviews

Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.