Choice Hotels reviews

3.5

61% would recommend to a friend

(1,123 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Jun 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits you would expect from a large corporate company. Smart, driven people that you can learn a lot from, and a fairly collaborative environment overall. Really feel out the department more so than the company when interviewing, some have great people and leadership, and others can be horrifying.

Cons

I experienced a lot of nepotism in my department - if you weren't part of the "family" you weren't cared for. This withstood time, even under new leadership who only lead the department for his own advancement. On a personal level, I didn't care, but any time there was crisis or conflict, several team members were not included in team meetings, leading to a disjointed strategy and we had absolutely no leadership visibility or guidance (perhaps one meeting with the head of the department per month). At a time of critical change, there was no desire to understand my role and the value I brought to the department, so much so that upon my departure I was offered an IT role which is completely outside my scope of work or skill set (the entirety of my career was spent in marketing).

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Choice Hotels Response
3y
Thank you for sharing your feedback. The umbrella of our corporate values is to welcome and respect everyone and we are very disappointed to hear about your experience. We take these concerns very seriously and will share your thoughts with HR and the executive leadership.
1.0
Mar 12, 2021

Working enviornment

Recommend
CEO approval
Business Outlook

Pros

Proximity to work, can not think anything else

Cons

The Middle Management politics and attitude towards employees

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Choice Hotels Response
5y
Thank you for sharing your feedback. We strive to foster an environment where associates can feel welcome, wanted, and respected. Your comments are valuable to us, and as such, will be reviewed by Human Resources.
1.0
Dec 29, 2020
Recommend
CEO approval
Business Outlook

Pros

Lovely colleagues and work flexibility

Cons

No room for career growth, management does not appreciate input

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Choice Hotels Response
5y
Thank you for your review. We are sorry you had this experience. At Choice, we wholeheartedly believe our associates are the key to our success, and we value everyone’s contribution. One of our top priorities is to create a working culture where associates can feel welcome, wanted, and respected.
Viewing 52 - 54 of 1,123 Reviews

Glassdoor has 1,231 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.