Centene reviews

The only true con I have for the company is the inability to work from home. I know the CEO doesn't really believe in working from home, and I understand his reasons, however, even giving employees the ability to work from home in case of an emergency or even the option just for morale would really be helpful for stress and cost savings! The majority of the cons I have are for my department, Provider Data Management. My current department is known as "the joke" in the company. Not kidding. Many people who have worked at Centene in multiple departments state that the PDM department is not a representation of the entire company. The department is a revolving door. They are always hiring more people, and while Centene does not have a problem with nepotism, the PDM department does. Many of the employees hired in the department are all from the same company, which the current employees know the reason for this. Special treatment is given to these new employees, and it is very noticeable to all of the other employees. The PDM department has not been able to keep a Manager very long, which is another revolving door position. No one within Centene wants to apply for the position given PDM's reputation, so all managers normally are external candidates. No recognition is given within the department for those that do work hard and have been with the department for a while. People who want to see the department succeed have tried applying for supervisory role positions only to be told by upper management they are not qualified and then they hire a person from outside the department with no PDM experience whatsoever. Overtime is constantly offered in the PDM department, but some employees are able to get away with abusing it. These employees will work 15+ hour days and not be hitting production numbers, but Management turns the other way and won't acknowledge it. I'm honestly surprised HR hasn't gotten involved at this point. Many people within the department have gone to HR several times with complaints about management, treatment, and to let them know what's really going on, but nothing has been done, and it continues to be known as the worst department in the company. All of the hard workers in the department eventually leave to other departments due to the corruptness that is within PDM.

I was hired and told my position was open due to promotion and the executives I interviewed with made it sound exciting. I was excited with the opportunity and decided to change jobs to be a part of this growth! Not true. No communication with staff except Town Hall meetings which are so packed with information they say they are out of time to answer questions. CEO not in the office 3 of the 5 days a week. She makes decisions on a whim and then when they go wrong she makes another off the hip decision. This is demonstrated by the ever changing reporting structure and exampled by 3 operations VP's this year alone, 3 VPMM in past 3 years not including the interim that was fired. 2 new VP's in contracting in past 2 years, 4 different directors of case management and a multitude of management changes. How can corporate deny the issue? Everyone is fired if they disagree or think independently then they tell corporate it was a "bad hiring decision" and blame the person who hired them. The only person that has tenure is retiring this month. Reporting structure and org chart has changed at least 7 times in the past 60 days. Limited training for care management team and sometimes no training for other staff. No work flexibility and if you need to leave early for a doctor appointment the CEO asks your manager why you left. Micromanagement. No working from home options or flex schedule options. Must be in the office and overtime is expected....just forget about seeing your kids school functions unless you are HR then you can flex your schedule all you want. Some projects require you to come in on the weekends although you are salary. Don't get to use PTO since you have limited help to finish work and if you can't finish on time you will be let go. Wants case managers to have CCM credentials and be a part of CMSA but they will not pay for membership and only give a limited "allowance" for CEU's which only covers 1 per year. Will not pay for CCM or CMSA renewal or give time to go to continuing education; you will need to use PTO even when you are a social worker and they are required by the state to have CEU's. Company policy is to read your emails...CEO said it for herself. No cell phones even if you are a CM that travels to meet members unless you are a SWAT RN/BH. Lack of safety plans for staff that meet members in the field.