Jul 20, 2023
Casper reviews
3.4
51% would recommend to a friend
Randy Greben
33% approve of CEO
35% positive business outlook
Casper has an employee rating of 3.4 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Casper employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).
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Reviews by job title
311 reviews
2.0
Jul 10, 2023
Recommend
CEO approval
Business Outlook
Pros
Some of the perks include receiving a free pillow at your 30-day mark and a free bed with sheets of your choosing at 6 months. Additional discounts are available at the 3-year and 5-year marks, but they are not frequently distributed due to low participation rates. For the duration of the year, staff members receive a discount of 40%-50%, with a maximum cap. Unless you are purchasing mattresses for your family and friends, it is unlikely that you will hit the cap. Additionally, many newer mattresses (post 2021) have experienced issues with foam separating in the bottom corners or condensing along the edges. Another monetary bonus is that the system often does not catch double discounting, allowing you to purchase products at a discount of 70%-90% if you act quickly." The in-store environment is usually quite relaxed, especially if you have a team that is dedicated to making the day run smoothly. The store usually plays pre-made playlists that staff have some control over, allowing them to boost the mood when the Casper Store specific playlist hits a lull of slow songs. Most stores have chairs or stools available, so you can sit down during slow periods. HQ almost never visits the store, except for the display room stores, so the day-to-day operations are often relaxed. Even during these visits, 9 times out of 10, HQ has no idea what’s going on, because there is no internal communication. As a result, there is a lot of problem-solving and collaboration, rather than a serious store visit. The wages at Casper are decent, but can vary depending on your District Manager. In reality, the majority of your experience at this job depends on who your boss is and whether they prioritize your well-being or the well-being of the company. Despite being nine years old, there is not a lot of consistency between stores or markets, so it really is a toss-up.
Cons
There is a severe imbalance of role expectations at Casper, particularly with regard to difference between part-time and full-time staff. Retail leadership teams often expect part-time associates to perform and engage at the same level as full-time associates, which can create frustration and burnout among part-time staff. HQ at Casper is frequently disconnected from reality. Over the last six months, there have been three notable incidents that highlight this issue. Firstly, for an entire quarter, the bulk of information being passed down to managers was that the company was performing poorly and would likely lead to cuts. This wouldn't have been such a slap in the face if they hadn't announced that they were flying everyone above ASM in the company to NYC for a half-week of networking. This event was broadcasted live and was truly unnecessary as the company paid for food, hotels, Ubers, etc. Secondly, all of HQ treats retail as if it works in a vacuum, ignoring the outside pressures on both guests and staff, such as inflation, housing costs, and medical expenses not covered by the benefit package. Lastly, the majority of the HQ staff use social media to talk about the importance of mental well-being and the necessity of taking breaks and vacation times. Meanwhile, the retail staff is denied vacation due to the “needs of the business” instead of allowing necessary hiring, promotions, and wage adjustments, making every interaction with HQ demoralizing.
4.0
Jul 4, 2023
Recommend
CEO approval
Business Outlook
Pros
Great culture; Chill workplace Easy job (very hard to mess up) Great employee discount
Cons
Pay is lacking Management is inconsistent with communication
Viewing 166 - 168 of 311 Reviews
