Cartier reviews

3.9

78% would recommend to a friend

(422 total reviews)
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Louis Ferla

80% approve of CEO

67% positive business outlook

Cartier has an employee rating of 3.9 out of 5 stars, based on 422 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cartier employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

422 reviews
2.0
Jun 26, 2015

Incredible jewelry maison

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cartier has an inspiring history and the artisans who make the watches, jewelry and accessories are incredibly talented. The creations are works of art.

Cons

Working in the north american office, you are completely micro managed by head quarters in Paris. They control and limit initiatives which is extremely discouraging. We do not get all national holidays however the French offices have a surplus of holidays and vacation which is extremely discouraging. There is an unrealistic expectation for perfection.

1.0
Apr 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Not much except the product discount Great life long friends and colleagues made despite a bad few in a clique clearly looking out to only protect each other but not their producers

Cons

-Slow to no career growth opportunities -promotions are few and far between -raises are minimal aligned with national averages -very little employee engagement unless you’re an Exco team member, your opinion is not heard and barely counts bc it Durant make it to the top -major disconnect from NY HQ top exec leadership teams & commercial mgmt. teams to employees -very low employee morale, (I personally heard so many unhappy employees complaints in all my years with the firm) -lack of relevant communication -No one really wants to report mgmt. injustices bc many past complaints reported were ignored/not acknowledged seriously enough and people feared retaliation leading to termination -maybe leadership is afraid to report to HR, maybe HR was blocked to act or maybe the internal culture is one in which employees fear speaking up? I’m not sure what was going on and maybe I’ll never have closure, but I personally decided to get out and not speak up like many of my colleagues because it was too stressful and toxic of an environment, I was afraid to burn bridges and ruin my career, sometimes starting over fresh elsewhere where your talent is appreciated is the easiest non-confrontational way out -former inappropriate senior leadership behaviors seemed to be blindly overlooked by top female CEO for years likely because she was always too overwhelmed with her job, while she appeared to have a pulse on every activity including well known office gossip, she also appeared extremely non-connected with the reality of mis-goings on in boutiques and general internal company NY HQ culture to have cared very much because it seems nothing was done, either way it’s unacceptable and a true injustice to many who suffered

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Cartier Response
6y
Thank you for leaving your review. For us, the passionate people that drive Cartier are at the heart of our organization. We are committed to their development and growth, and believe that their contributions should be valued and recognized. We aim to compensate their hard work fairly and competitively. It’s all part of celebrating the commitment and passion that they bring to our Maison. We are sorry to see that you felt that your experience did not meet your expectations during your time with us. We believe in a culture of feedback and take all concerns seriously. We encourage employees to share feedback regularly through conversations with their manager and HR business partners as well as through our Employee Engagement Barometer survey. In addition, all employees have access to a confidential hotline where they may report concerns. We wish you all the best with your new job.
3.0
Jul 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay was good and it is easy to make sales because the product really is beautiful. The KISME customer service and sales training really sets you up for success, and I attribute my continuing success to following that model. Clients are wonderful and are loyal if you provide good service. Cartier looks really great on a resume.

Cons

Like any typical company, brown nosing is how one gets ahead, thus this leads to favoritism. It is very difficult to move up and in my 5 years there, I never saw a sales person grow into management. Focusing on your work and your clients isn't enough for them. The management needs praise all the time. I wish someone had told me about that game beforehand(as much as it makes my stomach turn) so my life there wouldn't have been so distressed. I didn't play that game and paid sorely for it by being singled out and harassed a lot even though I exceeded my numbers. Also, don't be surprised if management takes your sale or customer and gives it to their favorites. Like any competitive sales environment, you just have to watch your back with your coworkers -- they gossip with management and will make up stories to take your sales. Moreover, they impose silly repair fees on high end customers and refuse to waive them... Even for a $100 polishing after they just spent $20k with you the day before. It can be damaging to that client relationship. It is about maximizing profits instead of the client relationship.

Viewing 16 - 18 of 422 Reviews

Glassdoor has 1,156 Cartier reviews submitted anonymously by Cartier employees. Read employee reviews and ratings on Glassdoor to decide if Cartier is right for you.