Cartier reviews

Extremely unprofessional and unethical company. Customer service is horrible (associates are taught to tell clients that it must be the client's fault when anything breaks even if it is clearly a product defect). Management is inconsistency with following company policies. Incompetence and unwillingness to help from managers. Management picks their favorites based not on merit but on who kisses up more. You will be told that your personal life does not matter and if you request time off you will be interrogated on why you need that time and then management will judge if that matter is deemed “important” enough for them to grant it. If you have any problems DO NOT go to HR as they will tell management about your complaint and management will target you for harassment. The management style of this company is oppressive and archaic it is more akin to bullying than anything else.

Terrible management. No longer sustainable as a long term career. After being with the brand for 6 years and holding 4 positions within 2 flagship boutiques I left with nothing. The Beverly Hills Boutique was a wonderful introduction to the brand with great training in policy and professionalism however once management changed everything went downhill. There’s no room for growth at boutiques unless someone leaves. Even then they will hire externally before promoting within. The 5th Avenue Mansion was the epitome of a toxic work environment. Everyone comes to work with a sole desire to clock out for the day and management is never available for assistance with client experiences or formal training. Yearly audits are never completed successfully because the operations manager would rather sit in his office hiding all day instead of implementing proper training for sales assistants and associates. Negative points are pinned on associates instead of management who should be reprimanded for negligence. They assume training via modules are sufficient for significant policies with transactions costing thousands and millions that require 8300 forms etc and write you up for not knowing what you were never taught. HR and the diversity inclusion team is a joke and toxic behaviors between colleagues and management are overlooked as long as numbers are made. There are no developmental plans for associate promotions and employees fear termination over using PTO If you’re looking for a professional work environment this isn’t it.