CarMax reviews

3.5

60% would recommend to a friend

(8,176 total reviews)
avatar

Keith Barr

54% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Oct 13, 2013
Recommend
CEO approval
Business Outlook

Pros

There was a time when you could make a decent salary....key point, there WAS a time.

Cons

Management is pathetic. That includes sales managers, LGMs, all the way up to the top. They roll out training after training after training after training all of which you are required to attend while it takes you away from being able to sell vehicles. Oh, and you are not paid for these mandatory training's and meetings even though you are commissioned and can't make money while you're sitting in some meeting room for a couple of hours a week.. If you complain, they will find a reason to "coach" you on something you're not doing. The LGM at my particular store is nothing more than a communist dictator. He treats his sales managers and sales associates like garbage. In turn, the sales managers treat the sales people like garbage also. Management doesn't respect you at this company. They look down upon you.

1.0
Dec 21, 2011

Just Another Used Car Dealer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Customers love the concept and you will meet a lot of Great Customers and Fellow Team Members. You as a team member will love the concept until you meet the LGM management.

Cons

The location LGM is the person that is supposed to lead with the company values but when they come in at 10AM or later and blow out the door at 4pm it's kind of hard to run your location. Also when the LGM is there they just raise havoc for the location team that is trying to deliver the best possible experience to the customers. The Company touts the fact that they have been voted the Best Place to Work by Fortune 500. I am not sure what they are looking at because they must not have talked to the team members in the locations, so this must be a nice to have sell job by corporate to make the company look better. When team members are made to feel bad or pressured because they need time off for illness or family needs this is not comfortable for the team member and those that have to work around them. When a person becomes ill at work and the LGM says “you can’t leave until you do this, this, and this before you go home or to the doctor it makes a statement that can be missed which is “we don’t care about you until we have gotten the work we need out of you for the day!” Add to all of the above that you are outside in all kinds of weather also you better have a note to from your doctor to let you off the snow removal team or you will find yourself disciplined for not being a team player.

1.0
Mar 1, 2011
Recommend
CEO approval
Business Outlook

Pros

You get a small discount on their overpriced cars. You may may get a few sock options. You get to buy their merchandise.

Cons

No pre allotted PTO or carrying over unused leave - If you need time off, it is entirely at your manager's discretion Absolutely no respect for their employees No professional growth Nasty and ruthless management

Viewing 19 - 21 of 8,176 Reviews

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