CarMax reviews

3.5

59% would recommend to a friend

(8,195 total reviews)
avatar

Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
5.0
Sep 14, 2018

I would never go back

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good training, good employee discount

Cons

I resigned after 3 years. The management only cares about the growing the dealership not the employee. They will cut a salesperson out of a deal on a heartbeat. Pay is far below industry norm. Lots of time wasted doing apprasals

3.0
Jul 18, 2018

Sales Consultant

Recommend
CEO approval
Business Outlook

Pros

Excellent training program - I had zero sales experience prior to working at CarMax. Their training program covered the basics, and their environment/culture made it easy to approach anyone for help or feedback.

Cons

As a sales consultant, you must work retail hours. If you don't like working nights or EVERY weekend, then it isn't the job for you. Also, it is flat rate commission pay - their commission rate has remained the same since the early to 2000s (could be better). Furthermore, in order to make decent money, expect to put in a few 12 hour days each week. Because it is commission, you will sometimes face scenarios where you'll spend a lot of time with customers who CAN'T buy a car, for one reason or another, which is time wasted. You are also expected to answer the store phones for 3 hours a day and respond to web leads. Many of the phone calls during this time are not sales related, so you are essentially acting as a secretary during that time, while not getting paid.

1.0
Jul 17, 2018

Buyer

Recommend
CEO approval
Business Outlook

Pros

Decent pay, decent hours, decent people

Cons

Terrible managers, company focus has shifted from developing associates to only saving money. Which has lead to poor hires in leadership positions

Viewing 196 - 198 of 8,195 Reviews

Glassdoor has 8,364 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.