CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)
avatar

Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Oct 10, 2023

Retail Sales

Recommend
CEO approval
Business Outlook

Pros

Sales process is customer friendly, simple, easy and efficient. No drama.

Cons

Process is designed for efficiency and low expense for the company. Great for the beginner or someone close to retirement but would not recommend to anyone with experience looking to make commissioned retail sales a career. Pay is very low compared with competitors. This is not a highly skilled position and the pay rate reflects that. High turnover rate.

1.0
Sep 29, 2023

Micro Managing

Recommend
CEO approval
Business Outlook

Pros

Met alot of cool people

Cons

I use to be a branch manager for 2 banks and if this is what CarMax calls a manager that is a joke. If writing and posting huddles and asking about numbers is all you do that is not management at all. You are a copy paste robot telling a pod what the expectations are. They terminated me for doing some 3 day investigation cause i wasn't making outbound calls. I made more outbound calls then not and had valid reasons for not calling cx back. They don't care they monitor your screen and watch your every move. hence the micro managing. Feel bad for these managers and senior managers that only know the CarMax way and never seen the other side of the gates.

4.0
Jul 13, 2022
Recommend
CEO approval
Business Outlook

Pros

You get plenty of customers and have the opportunity to make a decent wage.

Cons

If a customer “starts their journey” online , you automatically lose half the commission even if they basically did nothing. Also the culture of diversity and inclusion is constantly being shoved down your throat with “required training” that is politically driven.

Viewing 172 - 174 of 8,193 Reviews

Glassdoor has 8,362 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.