Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 769 reviews)); "The job is a good pay enough for the role and the company always has your back to help you make decision in tough scenarios." ((in 542 reviews)); "Great people and very diverse" ((in 458 reviews)); "Culture is great and rewarding" ((in 331 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 288 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 449 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 288 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews)); "VERY low commission on vehicles especially when most of your customers are the ones who couldn't get approved at traditional dealers." ((in 198 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jun 1, 2016

Lots of Work, Lots of Experience

Business office associate

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and community, easily the best part of the job. Frequent celebrations, meetings, and meals to enhance that community and cohesion. Easy to get a lot of experience, very quickly, especially in the customer service realm.

Cons

Pay is better than minimum, but considering the high intensity, stress, and skill level involved in this position, the pay is low. Hard to move up quickly, but if you have the room financially to spin your wheels for a of couple years, you will be able to climb the ladder, but only if you're open to relocation.

2.0

Jan 31, 2016

Each Sale pays $160 THATS a joke!

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

you can make as much, or as little as you would like in terms of commission.

Cons

~YOU ONLY GET PAID $160-$300 PER SALE (if not split) You can have a schedule, but you'll be at most customers' mercy. By this I mean you'll sacrifice plenty of time off to come in and (HOPEFULLY) sell a car. Also, you'll have to make sure nobody else in the store does ANYTHING with your customer (test drive, pull up order, ANYTHING) or you may lose half of your commission, or even all of it.

2.0

Jan 8, 2016

Culture or Cult ?

Manager

Recommend

CEO approval

Business Outlook

Pros

Great co-workers, decent hours dependent upon your position. Benefits are good but expensive. Vacation time is good but you are sometimes made to feel guilty for taking time off.

Cons

Good ole boy network is alive and well. If your not a buyer you have no chance for any significant advancement. Micro management at its finest. Carmax has created a generation of BS artists that can talk a great game but can't actually do anything productive. It's doesn't matter what you do or how good you do it If you can't talk the talk you aren't going anywhere. This was once a great company, truly deserving of their 100 best places to work label but now that is just the result of a very active PR campaign. Gallop Compass ratings are a farce as you are "encouraged" to take the survey and fearful of the impact of negative responses. Could go on and on but by now you should get the point.

Viewing 157 - 159 of 8,193 Reviews

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Lots of Work, Lots of Experience

Each Sale pays $160 THATS a joke!

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