Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (109) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (84) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 754 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 542 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

Compare reviews

3.5

60% would recommend to a friend

(8,174 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Oct 27, 2008

Mostly satisfied

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Some very good management level employees with a long history with the company, which gives the sense that it is possible to build a career out of almost any position there. Management is also very open with staff about most changes to policies and feedback from staff seems to be valued. Corporate focus is on employee experience.

Cons

Scheduling is not always the best, but it doesn't seem unfair - just questionably planned sometimes, i.e. too many sales associates scheduled on Sundays at opening. Sales incentive goals are sporadic. Sometimes they are very good and sometimes they are barely worth the extra effort.

2.0

Oct 21, 2008

Not exactly stellar.

Technician

Recommend

CEO approval

Business Outlook

Pros

The benifits and everything else is good. Although they got rid of the pension plan, they did implement a new retirement plan with no cost to associates. This is on top of the 401k plan. People who were vested in old pension plan will still get their money when they retire.

Cons

Like others said, too big too fast. Current economy condition is hurting it. No fairness in work. Trust between associate & management is based on how well you know the other person and how well they are able to convince you of what is needed, not nescessarity of what is right and wrong. Management should be more accountable for thier responsibilities instead of associate. Stop pushing for good numbers and push for good results. Good numbers don't always mean good results, but yet just a good bonus for them.

2.0

Sep 26, 2008

Fortune 500.....I think not.

Manager

Recommend

CEO approval

Business Outlook

Pros

The company when it started out was great in theory. With the advent of success, we got too large too quick. Now bad decisions, poor leadership, and a stagnant economy have caused this company to fall flat on its face. It's like any other large failing company now so I can't honestly say it's a good place to work anymore.

Cons

Just like any faltering large company. Hour/Pay cuts, they just got rid of the pension plan, poor decisions by upper/senior management have resulted in a class action lawsuit by three different firms for defrauding investors, poor hiring choices, poor promotion decisions, no accoutability. It's bad when I'm a manager and saying this stuff. They'll probably be out of business in three years if things get any worse than they are now.

Viewing 8161 - 8163 of 8,174 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

Business Office Associate

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mostly satisfied

Not exactly stellar.

Fortune 500.....I think not.

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