Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 756 reviews)); "Great people and very diverse" ((in 466 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Good work environment to be in" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 547 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 231 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,184 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

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Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Sep 17, 2010

Good Place

Business office associate

Recommend

CEO approval

Business Outlook

Pros

the benefits and schedule are great

Cons

some managers had issues effectively coordinating schedule

4.0

Sep 16, 2010

Great!

Business office administrator

Recommend

CEO approval

Business Outlook

Pros

Everyone is wonderful to work with always positive and helpful. Great training and communication in the office and other departments. There are always opportunities for growth if desired.

Cons

Perception issues with some management

2.0

Sep 15, 2010

A Great Place to Work ... 'Work' being the key... for a short time. Carmax is not a career!

Manager

Recommend

CEO approval

Business Outlook

Pros

A lot of great people, non-managerial employees enjoy work and have fun, learn a lot about cars (makes, models, trim levels, etc.) Great job for college students looking to make decent money and work part-time, opportunities for advancement are available (but lead to nothing). Benefits are good.

Cons

AVOID ANY ADVANCEMENT INTO MANAGEMENT! Management is a complete mess, everyone micro-managing each other, extremely stressful and pay is based on what you made prior and you receive a very small increase in pay when you are "promoted". Half the day is spent in meetings that are a waste and take away from valuable time that could be spent training associates and helping customers. CARMAX IS RUN LIKE A TYPICAL BIG BOX RETAILER. Every department is run poorly and inefficiently. People are fired for ridiculous reasons, things that aren't their fault because they literally turn any issue into a corporate investigation. Nothing is handled on a store level by the 15+ managers that are there everyday. Looking back, it's ridiculous and I can't believe I worked there as long as I did!

Viewing 8083 - 8085 of 8,184 Reviews

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Good Place

Great!

A Great Place to Work ... 'Work' being the key... for a short time. Carmax is not a career!

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