CarMax reviews

3.5

59% would recommend to a friend

(8,187 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Aug 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Money is only decent for a few months a year. You know your schedule well in advance, and switching days or shifts is simple. Benefits are decent. Comfortable clothes,.laid back atmosphere and no real pressure. No haggling with customers is nice. your own desk and office space is kind of nice.

Cons

Terrible hours., open until nine mon-sat, half the time you are there even later closing a deal. Open on weekends and holidays,.so kiss your family life goodbye, only one in six weekends off. Terrible coworkers, half of them are snakes who don't care about you or your money. Blatently hide things and lie about it. No integrity from about half the sales team. Terrible split policy. The pay is terrible. No hourly rate. 160 bucks per car, 100 if they buy a warranty, 50 if you buy a car, but not if they trade it in. If another sales person has one phone call with your customer they get half of everything. Management for the most part is unreliable, never around when you need them, and never back consultants up against others. But they can help close a deal when you need. Talib classes every day are a waste of time that you don't get paid for, same with mandatory meetings on your days off...no pay...drive 30 miles get zero. Return policy bites you in the ass all the time. System and pay structure make it impossible to support a family, go work for a traditional dealer.

3.0
Aug 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits kick in after only working for 30 days. Clean look throughout the stores, friendly environment. No pressure sales or need for playing typical car sales mind-games.

Cons

Mid-level managers often disagree with their corporate policy yet are too scared to speak up. They just do what their upper management tells them even though they don't like what they're being told and don't have the guts to do outside the box.

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Glassdoor has 8,356 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.