Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (144) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 748 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 309 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 290 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 561 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 466 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,187 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 21, 2011

Great culture, but losing its direction

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Good training. Good feedback system. Positive encouragement. Decent but expensive benefits. Excellent website and tools to work with.

Cons

Carmax is making as much or even more per car than reputable dealers, but pays its sales people about 20% of what they should be making per car. Also, their mechanic shops have cut a lot of corners + the mechanics were converted to hourly, effectively cutting their average pay by about $10k annual. Nothing sucks like telling a customer how great quality Carmax cars are only to have your customer angrily walk out because the car is not of acceptable quality.

3.0

Sep 15, 2011

CarMax can be a friendly place to work but only if you are a favorite

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

No cap on income Benefits are so so Great quality product

Cons

Limited ability to grow as an associate unless you play well to office politics Not stable income

4.0

Sep 12, 2011

Corporate has great work life balance; great place to settle down

Analyst

Recommend

CEO approval

Business Outlook

Pros

(This is for the Home Office). The work life balance is excellent. There is a lot to learn and it is amazing how nice everyone is. Lateral rotations are encouraged to exercise flexibility, and allows you to broaden your skill set all within one company. Teamwork is heavily encouraged, and competition amongst your peers is refreshingly-discouraged. Management is caring, and there truly is an open door company. There are lots of team builders and corporate perks/events; the company just has a "fun" attitude. Very strong job security.

Cons

This is a company you want to "settle down" with... NOT one you want to further your career in. Because of the flat organization (at least at Corporate), there is very little room for upward mobility. The majority of people who come in either stay at their level, or may get promoted one level up max. Performance management is weak. You will find that people who should have been let go years ago, merely get a coaching and continue to be employed. It hurts morale, encourages employee complacency, and because excellent performance is rarely recognized materially (title, promotion or merit increase),your peers tend to settle for "average" performance. Base salary is uncompetitive compared to other area companies' equivalent positions - the company believes that the intangibles (company culture, work/life balance) more than make up for it.

Viewing 8011 - 8013 of 8,187 Reviews

Jobs at CarMax

Inventory Associate - Overnight

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great culture, but losing its direction

CarMax can be a friendly place to work but only if you are a favorite

Corporate has great work life balance; great place to settle down

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