Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (144) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 748 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 309 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 290 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 561 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 466 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,187 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Oct 20, 2011

It's a good place to work, but management is not that great at times.

Collection representative i

Recommend

CEO approval

Business Outlook

Pros

They have a nice facility and nice people for the most part. They focus on health a lot and keeping their associates healthy.

Cons

They are known for micromanagement depending on what department you work for. The hours are 8am-11pm. They offer salary below market value although they claim they are competitive.

4.0

Oct 17, 2011

Carmax is a very friendly place to work.

Early collections specialist

Recommend

CEO approval

Business Outlook

Pros

Close to where I live, friendly atmosphere, supervisors allow you to work without micro-managing.

Cons

Health benefits expensive, but dental and vison is ok

4.0

Oct 13, 2011

Lowest pay in the industry, but easiest place to sell cars.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

-Easiest place to sell cars. -No haggle prices keep you from having to go back and forth with a manager and the customer over the price of the car. -Take customers through the door in a rotation as opposed to everyone competing for leads. -Flexible hours for a car dealership. -Huge national inventory that can be shipped into any location making the selection process for the customer easier. -Cosmetic standards on cars are high. -Very laid back environment.

Cons

-$160 flat rate commission on any car is very low compared to other dealerships. -Economy is weak so 100% commission isn't what it used to be. -Too many sales people on the floor. Have to go an hour between customers. Meanwhile you make $0 for your time that you stand around doing nothing. -Customers will waste hours of your time and not buy. -People are rude to used car sales people. -Customers will come in and want to test drive and see all the prices, then take all of the information you gave them to a different dealership that will negotiate. When this happens, you just worked hard and made $0. -Required to shovel snow, organize cars on the lot, attend meetings, etc. without any hourly pay.

Viewing 8005 - 8007 of 8,187 Reviews

Jobs at CarMax

Inventory Associate - Overnight

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's a good place to work, but management is not that great at times.

Carmax is a very friendly place to work.

Lowest pay in the industry, but easiest place to sell cars.

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