Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 745 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 309 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 562 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 233 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,195 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Oct 7, 2009

Carmax Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun to work there. Meet a wide variety of people. Driving cars is always fun. Very flexible for schedule, and time off

Cons

Management not very intelligent. Promotions are based on who can suck up to the boss the best, and they do not recognize hard work

4.0

Mar 24, 2009

Great place to work, but not great pay.

Analyst

Recommend

CEO approval

Business Outlook

Pros

First I want to clarify that I am working at headquarter in Richmond. My review doesn't reflect the working conditions of our 100 stores across the nation. Since we made the list of Fortune's best 100 companies to work for four years in a row, I am confident that our associates at the local stores are satisfied. CarMax has a very strong and competent senior leadership team. They are very sensitive to associates' needs. In my opinion, they don't overpay themselves either. CarMax offers great work/life balance. I work between 45 to 55 hours a week as an analyst. At the headquarter, it has a gym and an indoor basketball court. You are also able to find a nice car at a low price. The management is very supportive of your personal development. At least in my group, we know each other very well, feel like a big family. Traffic is non-exist in Richmond.

Cons

The pay is average/below average compare to other consulting firms. But if you take into account of the living cost. It's at least comparable what you get paid at big consulting firms in big cities. Working in a used car company doesn't generate lots of prestige. Richmond doesn't have a professional sports team. The only minor league baseball team just left the town. Crime rate is a little high. I am sure having CarMax on your resume helps or hurts your career. But the acceptance to the top business schools has been high. Analysts got into Harvard, Wharton and alike.

4.0

Feb 15, 2009

Great place to work....part time

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

$3,500 college tuition assistance Higher than average retail pay if you work for it (straight commission) Car sales without the pressure Best part-time job in my opinion

Cons

Credit approvals rejected last minute screwing your deal Surprisingly some customers don't like the "no haggle price" You have to stay with your customer until they leave the store, this goes against eh entire no pressure philosophy of the company.

Viewing 7945 - 7947 of 8,195 Reviews

Jobs at CarMax

Business Office Associate

Business Office Associate

Auction Services Associate

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Carmax Experience

Great place to work, but not great pay.

Great place to work....part time

Jobs at CarMax

CarMax reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at CarMax

CarMax reviews FAQs