Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 754 reviews)); "Great people and very diverse" ((in 458 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 288 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 170 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 25, 2012

CarMax invests in their people and is great environment for growth

Lead business office associate

Recommend

CEO approval

Business Outlook

Pros

-Ability to try different departments (as long as you're in good standing with your current department) -Opportunities for growth -Develops associates -Constant feedback (it's a gift) -Approachable management -CEO comes to grill steaks at your store when the store smashes their goals

Cons

-Retail business=retail hours (personal con)

3.0

May 22, 2012

Bleh. A lot of hype, but not as good as it sounds.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Coworkers are great. You get to work with a lot of great people, and meet lots of great people. Closed on Sundays. Flexible hours if you are part time.

Cons

Benefits packages keep getting more expensive, copays keep going up. Sales managers are incompetent and don't acknowledge or understand the ins and outs of selling cars and simply manage based on BS training structures. There are often way too many sales people working making it difficult to see an effective amount of customers. There is always some new type of training you have to do. Every single week!!!

2.0

May 17, 2012

A DRAIN

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

VERY EASY TO UNDERSTAND SALES PROCESS

Cons

GIVE YOUR SALES PEOPLE HOURLY PLUS COMISSION, CONSIDER ALL THE APPRAISALS WE HAVE TO DO AND NOT GET PAID

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CarMax invests in their people and is great environment for growth

Bleh. A lot of hype, but not as good as it sounds.

A DRAIN

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