CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jun 4, 2012

Sales Associate 2010 - 2012

Recommend
CEO approval
Business Outlook

Pros

Great team to work with--very diverse and, for the most part, extremely friendly. Got me through a rough patch--worked both full time and part time.

Cons

Extreme micromanagement on absolutely every aspect of the sales process. Managers are, for the most part, very "in the box" thinkers terrified of making a decision--example: North Austin got hit with a severe rain/wind storm and these guys made us go out and do their ridiculous "lock-ups" after the store closed while tornado warnings were up and debris was blowing all over the place because they were afraid to do the right thing and tell us to stay safely in the store.... Very hard to make more than $30K as a full timer w/o working 50 - 60 hours a week; flooding the floor prevalent as management doesn't like "wait lists". The basic full time requirement per associate is to sell about 10 cars per month with at least 50% extended service plans. This location has lost 25% of it's sales staff in the last 2 months--sales associates, including a number of long term employees in President's Club, were unable to make a living wage. Management couldn't care less...

4.0
May 30, 2012

Not for me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked with very friendly people, who helped me out a lot.

Cons

The training took up a lot of time for someone who wasnt trying to make a career out of it. Commission.

2.0
May 29, 2012
Recommend
CEO approval
Business Outlook

Pros

AMAZING VALUES!!! Awesome Sales Principles! Training until stage 3 is great! Different experience from most places I cannot stress enough how amazing it is to work for a company that focuses on behaviors vs. quotas. It definitely has potential to be an amazing job but way too many cons!!!

Cons

Managers except 1-2 of them, micromanage everything. Work long hours and get paid very little. Don't care about concerns you have. Most employees become unfriendly and unwilling to help after you complete training. Promise growth but don't back it up Way too many consultants working at one time. Poor scheduling Making a flat commission is nice because it provides a better customer experience but its hard to make money if you don't work 50-60hrs + per week. They're always preaching about taking time away and having a balanced work/personal life but never allow you to take time off.

Viewing 7939 - 7941 of 8,193 Reviews

Glassdoor has 8,362 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.