Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 769 reviews)); "The job is a good pay enough for the role and the company always has your back to help you make decision in tough scenarios." ((in 542 reviews)); "Great people and very diverse" ((in 458 reviews)); "Culture is great and rewarding" ((in 331 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 288 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 449 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 288 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews)); "VERY low commission on vehicles especially when most of your customers are the ones who couldn't get approved at traditional dealers." ((in 198 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jul 25, 2012

Amazing place to work with very good benefits.

Reconditioning associate

Recommend

CEO approval

Business Outlook

Pros

Good Benefits (Life, dental, medical, vision, tuition assistance, and many more) Compatible Salary Working Conditions (A/C, water fountains, vending machines)

Cons

Working weekends Some late nights past closing time, (because of customers not leaving)

3.0

Jul 25, 2012

Could be a great company.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Employment. Good facilities. Many great co-workers and managers.

Cons

Micromanagement from Sales Managers, most of which only know what CarMax told them. They tell you not to pressure customers but then your suppose to call them repeatedly even if they don't want you to. Huh? If they have a computer or software problem, they cannot sell a car. No back up plan, cannot use paper & pen. Many Sales Managers afraid of their own shadow, cannot think outside of the box. Best to BS them, then they are happy. All in all, as they get bigger, they are becoming the typical big corporation and have lost their "fast of their feet" mode of a start up.

4.0

Jul 19, 2012

Strategy positions - Excellent career kick-starter

Strategy analyst

Recommend

CEO approval

Business Outlook

Pros

- Ability for Strategy Analysts to interact meaningfully with people at ALL levels of the organization. This was a major plus for me, though some may be intimidated by the quick leap from starting to working with C-level executives. - Company culture is, in general, very laid back. Some have commented on how this can be a negative, but I took it as a positive. - Very good work / life balance. - In general, a very collegial work environment. Sure, there will be a very rotten apples, but they certainly do not spoil the bunch. Analysts (and others) will generally spend time hanging out together outside of work. - Good facilities. A nice, clean workplace with sufficient access / privacy. Also, onsite softball field, basketball courts, racquetball courts, and gym make it very easy to get in a work out before or after work. - Great early career move for those looking at top MBA programs - Former Strategy Analysts have gone on to acceptance at most of the country's top schools. Granted, they have had excellent backgrounds and abilities, but I'm sure that their experience at CarMax and relying on that on their applications helped out a great deal as well.

Cons

- Lack of clear career development opportunities - The standard annual review process is typically not very helpful, though it does vary quite a bit from manager to manager and some were very good about providing advice. - Compensation / benefits - A number of mentioned that the compensation, for the Strategy Analyst roles, is a bit less than it is for similar roles at other companies. While this seems to be true, keep in mind that this is a trade off for the work / life balance and culture of the company. If you aren't comfortable with that trade off and want the max money, this might not be the place for you. That having been said, the benefits could've been better. - There are some silly issues. For example, HR came out with a teleworking policy, but then promptly said that the company wasn't ready for people to telework when people inquired about it.

Viewing 7918 - 7920 of 8,193 Reviews

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Reviews by job title

Amazing place to work with very good benefits.

Could be a great company.

Strategy positions - Excellent career kick-starter

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