CarMax reviews

The shifts that were scheduled at my particular location were nine hours in length and varied greatly. Shifts ranged from 8:30-5:30, 9-6, 10-8, 11-7, or 12-9. The two days off each week were different as well. The erratic work hours provide its employees with a variety of different business hours to help build their sales, but on the down side, it was extremely difficult to have a life outside of work. In regards to that, if a sales consultant did not want to split their sales with another consultant, they would need to come in on their days off or stay late. There was very little respect for balance of work life and home life. The initial training for sales was paid at $12 per hour, which was great. However, upon finishing the training, all sales consultants are required to arrive early a few days during the week to complete morning training. The issue was that the required time was not paid, even though the sales consultant couldn't be on the floor selling cars. The training sometimes helped sales consultants build sales, but nonetheless, it should have been paid. All income is completely commission based. If a consultant has a sluggish pay period in commissions and the total amounts as less than minimum wage, the full minimum wage will be on the consultant's check for that pay period. However, the minimum wage is "subsidized," so the amount that was added into the previous pay period would be taken out of the check in the next pay period, as long as the total commissions made were more than minimum wage.

Redundant training every day and it adds value for about the first couple of days and after that it's just really annoying. You don't feel like your opinion is valued or that anything you say will make a change. I offered a suggestion for something and was told they passed it on to the higher ups and it's been over a year and I still have yet to hear if anyone had thoughts, highly doubt at this point I will ever hear anything back. Working super long hours makes it very difficult to have personal time or ever get a break. Customers can be very nasty and don't respect your position as a commission sales consultant. Quality of vehicles has gone way down since I started 5 years ago and it just keeps getting worse. Lastly, appraisals are such a joke. If the customer doesn't like the value and give us a bad survey, we always get the line "we should be setting proper expectations....blah blah blah". The buyers never take responsibility for the number they put on the car. They also brag about having a 26% buy rate which means that if you do 800 appraisals in a month, you are buying about 200 of those vehicles which is TERRIBLE!!! They get so excited when they have a 26% buy rate and I think it's insane. No one in any other business would find that acceptable. Find a way to put more money on cars and maybe the customers would be much happier....just sayin.