Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 450 reviews)); "Culture is great and rewarding" ((in 327 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 301 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 560 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 463 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 240 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,197 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

3.0

Jan 8, 2013

Great sales training but poor management and salary

Sales associate

Recommend

CEO approval

Business Outlook

Pros

-Great training program before dealing with customers -Weekly meetings and social events to connect with co-workers -Great benefits program -No haggle when purchasing vehilces -Promoted within company and many locations to transfer

Cons

-Salary was lowest of competitive car dealerships -Advertised high quality vehicles tend to have many issues after inspection -Under qualified sales managers who were very lazy and uneducated -Long hours and expect to be there 6 days a week

4.0

Jan 8, 2013

A good combination of outdoor and indoor work environments.

Inventory associate

Recommend

CEO approval

Business Outlook

Pros

Working with cars. Drive different cars. Indoor and outdoor work.

Cons

Working outside when it is too hot or too cold or too wet. Micromanaging managements.

4.0

Jan 2, 2013

Great pay, great hours for retail

Buyer

Recommend

CEO approval

Business Outlook

Pros

Straight salary. No commission like sales associates. Bonus is great if you max out, able to bonus monthly. For retail, hours are great. Never work pass 9pm. Even though your salary you are only scheduled 40 hours, sometimes you stay late, but not often. Discount on cars. Not so much for the cars carmax sells to anyone but for the whole sale cars they auction weekly to other dealers. You can buy these at cost and flip them for a Huge profit. Fun job, open check book to buy cars.

Cons

Traveling. Most auctions are local but you can be put on a traveling team requiring over night travel. However, airline miles and hotel points are yours to keep. Politics, some people are content as a buyer and are great. Others want to be senior buyers and purchasing managers, these are the ones you need to watch out for, they will run you over, then back up back over you. Micro managing. It's an easy job once your a buyer, but while you are a buyer in training every move you make and every decision you make will be scrutinized. Don't get on the bad side of the senior buyers and purchasing managers or you will be promoted to customer.

Viewing 7870 - 7872 of 8,197 Reviews

Jobs at CarMax

Business Office Associate - Lead

Customer Specialist in Training

Business Office Associate

Customer Specialist - Part Time

Supply Associate - 2nd Shift

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great sales training but poor management and salary

A good combination of outdoor and indoor work environments.

Great pay, great hours for retail

Jobs at CarMax

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