Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 450 reviews)); "Culture is great and rewarding" ((in 327 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 301 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 560 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 463 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 240 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Jan 14, 2013

Great place to work

Business office associate

Recommend

CEO approval

Business Outlook

Pros

A sense of community, management was professional, great people to work with.

Cons

Pay isn't the highest, mean customers. But the people you work with make it a great place to stay.

3.0

Jan 11, 2013

Ok ish

Reconditioning associate

Recommend

CEO approval

Business Outlook

Pros

Great employees from my first day to my eventual last day i've had great experiences with my co workers. I am an inventory associate. being prior military falling into the set procedures and rules was a simple transition. cars cars cars i drove so many different cars every day that i lost some of my interest in them. great employee discounts on wholesales. the hours allthough daunting at first 5am-2pm or 3pm-11pm for production team or 8am-5pm for retail team were great i worked 5-2 was always home to see my kids get home from school. EIGHT YEARS of being fortunes 100 best companies to work for. GREAT cars come from carmax flat out to know that the car on the lot is as good as it can possibly ever be and that the customer is going home with a great car gives an ENORMOUS sense of job satisfaction.

Cons

mandatory overtime happens yes its illegal but part of the contract you sign makes it ok for them to schedule you for the company's needs. management is clueless or waits till last minute for critical tasks that need to get done. compensation is terrible i cant afford the 420 a month insurance for my family which is why im still job hunting. promotions are supposedly based off of a "training matrix" but i have worked for carmax for 3 months now and i still am not on the list. 6 years in the military training leading soldiers into some of the nastiest situations and out alive didnt mean i was worth more than 10 an hour or a management. working out in the elements regardless of the temperature in nothing but your carmax uniform and jackets SUCKS.

3.0

Jan 11, 2013

Company ok - my team was not

Inventory auditor

Recommend

CEO approval

Business Outlook

Pros

Very teamlike environment, all the younger employees hang out together ALL the time.

Cons

The company has a LOT of culture, so if you're just looking for a job where you can keep your personal life separate, this is not the place for you. It can feel like high school.

Viewing 7867 - 7869 of 8,197 Reviews

Jobs at CarMax

Inventory Associate Full Time

CarMax

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Great place to work

Ok ish

Company ok - my team was not

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