Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 450 reviews)); "Culture is great and rewarding" ((in 327 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 301 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 560 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 463 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 240 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Jan 23, 2013

Great Work Life Balance, Rewarding Career

Sales manager

Recommend

CEO approval

Business Outlook

Pros

The company cares about the associates, training is comprehensive, compensation is decent, work life balance is great for those who value quality time with the family, good relationships can be developed with others, opportunities for growth is plenty, promotions are fast if willing to relocate.

Cons

I have been there over a year and I haven't seen any downside to this company. I will update my note if I see anything that gets my attention.

4.0

Jan 23, 2013

Overall-a very good place to work!

Buyer

Recommend

CEO approval

Business Outlook

Pros

Great sense of community, varied work environment, forward-thinking company with great training-honestly only left because of the hours; I needed to have Sundays off consistently

Cons

retail hours, certain departments have too much of a sink or swim mentality, location was often understaffed leading to stress and poor work performance

3.0

Jan 20, 2013

1st 6 months

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Seemingly well organized. Management invests a great amount of time and effort screening possible candidates resulting in lower turnover. Being successful (selling cars) is rewarded in both more money (not much) and encouragement. If you are not selling, you will be "coached" with a steady stream of documentation outlining what it is that you need improvement on. No matter what, the sales managers are documenting everything you do and you are constantly acknowledging their observations.

Cons

It's all about drinking the carmax cool aide, or the appearance of it. False sense of worth, do not think for a minute a sales consultant not selling the most cars,but doing well is relevent. We all wondered why the LGM location general manager wouldn't say more than a couple of words to us one on one. Sales pukes are the lowest form, easily replaced and not worth getting to know. If you understand that and can live with it, you will be fine. It takes 55-60 hours a week to make $1,000 a week so the lazy and those needing constant positive feedback for their ego need not apply

Viewing 7861 - 7863 of 8,197 Reviews

Jobs at CarMax

Inventory Associate - Overnight

Prep/Painter ( 2nd/Night Shift )

Part Time Inventory Associate

Business Operations Associate

CarMax

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Reviews by job title

Great Work Life Balance, Rewarding Career

Overall-a very good place to work!

1st 6 months

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