Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,199 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,199 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

3.0

Dec 3, 2013

CarMax is okay for a job, not a career

Lead business office administrator

Recommend

CEO approval

Business Outlook

Pros

Decent pay, paid vacation time for full time, health insurance

Cons

Managers promote based on favoritism. Even though this is a car dealership they use retail hours which means no set schedule and working weekends. The discount only applies for certain vehicles and often times isn't worth using. Even if you report something against a manager to the hotline, nothing ever comes of it. It feels that you don't matter unless you are in management.

2.0

Nov 29, 2013

Senior Sales

Senior sales

Recommend

CEO approval

Business Outlook

Pros

Ones you achieve a senior status you can write your schedule, demo vehicle is a nice perk however it takes a few years.

Cons

Like any other retail business, long hours. I started in 2001 and our salary was adjusted almost 9 years later by increasing $10 on the commission for both car and warranty. Open door policy is a fraud be aware there will be retaliation. The only chances that you can grow further than management is to become a Buyer (purchasing department) or to be an outsider. In the last few years the quality of the used vehicle had been deteriorated, in order to be more profitable. However if the vehicle is return with in 5 days for a mechanical reason (which is not the fault of the sales rep ) they withdraw the commission. Look at the financial reports and you will notice.

4.0

Nov 27, 2013

Carmax gave me to opportunity to become an adult who knows how to prioritize, organize, and work with numerous people.

Ra2

Recommend

CEO approval

Business Outlook

Pros

Compensation, team work, always enough hours, managers who care about your progress

Cons

Night shift, no communication between day and night shifts, blame placed on incorrect people, training could be more comprehensive

Viewing 7822 - 7824 of 8,199 Reviews

Jobs at CarMax

Automotive Inventory Associate

CarMax

CarMax reviews

Company ratings over time

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Reviews by job title

CarMax is okay for a job, not a career

Senior Sales

Carmax gave me to opportunity to become an adult who knows how to prioritize, organize, and work with numerous people.

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