Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 771 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 333 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 173 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 452 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

4.0

Jun 28, 2015

Great benefits

Business office associate

Recommend

CEO approval

Business Outlook

Pros

Lots of perks! Discounts on cars & service. Managers get to drive company vehicles and if relocated are compensated and helped. Top customer service is rewarded with paid trips (Las Vegas most recently!) there's a lot of emphasis on growth and individual development.

Cons

i worked in the office. The pay was decent compared to other retailers, but the workload and stress was much more. I believe the office workers should be compensated for the quantity and quality of the work they do!

1.0

Jun 10, 2015

Sounded good, started good, but advertise themselves better than what you'll really get

Day/night production technician

Recommend

CEO approval

Business Outlook

Pros

Good low cost insurance, constant work flow, as many hours as you want

Cons

Unfriendly fellow technicians at my former location, didn't see any chance of improving harassment at work thanks to me having mild Cerebral Palsy (very unprofessional), ultimately driving me off. Told upon hiring after I graduated vocational schooling I would receive 12 mo OJT, I only received shy of 3 mo, of which my "mentor" did little to no teaching, then was rushed into flagging instead of hourly pay. Quickly felt after just 10 months of employment the pay wasn't worth everything I had to put up with even on a personal level. Not something anyone should have to accept.

3.0

May 6, 2015

Underpaid

Buyer

Recommend

CEO approval

Business Outlook

Pros

Easy Schedule around 40-42 hours, relaxed uniform, get to be outside a lot.

Cons

Tough to get promoted because of competition, very strict environment, outside in bad weather sometimes, they fire a lot of buyers, high turnover.

Viewing 376 - 378 of 8,202 Reviews

Jobs at CarMax

Business Office Associate

Business Office Associate

Business Office Associate

Customer Service Consultant - Atlanta (Remote)

Customer Service Consultant - Henderson (Remote)

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Great benefits

Sounded good, started good, but advertise themselves better than what you'll really get

Underpaid

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