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      Capital One

      Engaged Employer

      Capital One reviews

      3.0

      Be the first to recommend this company

      (13,166 total reviews)
      avatar

      Richard D. Fairbank

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      4.0

      Culture & values

      4.0

      Senior management

      3.0

      Work/Life balance

      3.0

      Career opportunities

      2.0

      Compensation and benefits

      Capital One has an employee rating of 3.0 out of 5 stars, based on 13,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      13K reviews
      4.0
      Apr 6, 2010

      Not your typical bank teller position.

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Capital One Bank is a great place to work if you are looking to move into other roles in the company. They focus on training and providing opportunities to help their associates grow and learn new areas of the company.

      Cons

      Part-time employees need to work 6 months before being elligible for benefits.

      4.0
      Apr 4, 2010

      Excellent place to start your career

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Capital One is full of very smart people from around the world. The recruitment process is quite intense and that insures a good pool of analysts that run the business i.e. business, data, operations and statistical analysts. The positions demand fairly high competency in math, programming, statistics and the mix depends on the job family. The work place is very relaxed and casual. However that does not mean that work is taken casually. No decision is made without grounding it in data and a lot of analysis. Taking time off for vacation/personal/family stuff is not a problem at all. You can work from home on days that you don't have meetings with senior leadership. I generally like to go to the office since that allows me to interact with people, but I stay home when I don't feel like getting out of bed. Work attire is casual (most people wear jeans). As long as you get you work done well you will be fine. You need to go above and beyond your present level to get promoted.

      Cons

      In my opinion, the legacy business (credit card) is still very dynamic, challenging and full of very bright and talented people. That business has always been very enterprising, almost like a start up, full of youth and vigor. Since capital one acquired 3 banks over the last 4 years, the bank side of the business came with a lot traditional banking type people. The two cultures are quite different but luckily if you are in card then you dont interact with bank at all. Capital One has tried to move some card folks into the bank to instill some of our traditional data driven strategies and ways of doing work into the old-school bank. That has been full of challenges and I've heard a lot of horror stories from people who moved there. Basically you add 20 odd years to the average of a card employee and you get the average age of bank employee and you can imagine the problems the generation gap can bring. Capital One doesn't pay as well as other financial services companies. I guess one reason it did so well in this past recession is that it gives moderate bonuses. however money can only do so much for you. The work life balance you get working for Capital One negates the lower pay. I think I've been spoiled working for them...can't imagine to leave. Wait, this was supposed to be "Cons" part. Oh well!

      3.0
      Apr 2, 2010

      Capital One BANK (previously Hibernia)

      Systems analyst/administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Let me clarify that I worked for Capital One BANK, or the New Orleans-based bank Hibernia, which was one of the first banks purchased by Capital One, N.A. in 2005. It was very friendly, open, and very, very efficient. Local communication within the company was clear, everyone knew to whom to report or whom to call if there were a problem. Advancement opportunities and salary compensation were often fair as the Bank took care of its employees and often treated them like family. Capital One Bank was very generous about paid time off, holidays, sick leave. To summarize: - Pleasant Environment - Fair advancement opportunities - Good local communication

      Cons

      Over time, communication broke down within the company and the Corporate Red Tape took over. Bank employees were treated as if they were ignorant. Changes in policy slowed, eventually nullifying, the efficiency that the original bank once had. Managers became distant figureheads and employees were prevented from actually doing their jobs by red tape. There was a lot of wasteful spending, money which could have been put back into the company. I would not be led to believe that one's job is secure due to layoffs in favor of foreign outsourcing. To summarize: - Very poor distance communication - Corporate "Red Tape" - Wasteful spending - "Us" versus "Them" mentality between the Bank/Corporate sides - Job security

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