Pros
Met some great people... everyone at the lower levels usually got along- we'd stay late to have beers after work frequently.
Cons
At most shops in my region, employees are expected to work 12 hr days regularly (then when management sees overtime at payroll, we get a lecture). It has been routinely implied, suggested, and even said blatantly that we should clock out and continue working. It's not management's fault for asking too much of their employees, it's the employee's fault for wanting to get paid for their work. Techs are expected to get every car done every time, however long it takes. No one cares about your home life. Saturdays are not shared well, the same people have to show up for a 6th day of work constantly. Compensation is poor... that's putting it mildly. As a Service Advisor, I made $15/hr plus a 2% overall sales bonus once a month. The bonus is taxed at around 45% I believe. Then I was "given the option" to sign a bonus restructuring agreement, where the maximum bonus (assuming I hit every category perfect for CSI, paint margins, labor mixes, etc) was the about half the bonus I was making. The "option" part of this was that I could either sign, or leave my account and write for whatever piecemeal accounts they wanted to throw at me at another, slower shop. Either way, my pay is cut in half. What is there to work for if you don't make MORE money the harder you work, you're just waiting for your regional management to decide you make too much money as is? This is pretty much industry standard but EVERYTHING everything everything is based on CSI. I am constantly terrified of getting a bad survey and losing an account or my job. It doesn't matter if you've gotten 10 great surveys, if you get one bad one, or a customer that calls our 1-800 # upset that their repairs are taking too long, you have a meeting with regional managers and your general manager and office manager the next morning. Training was not great... I never was really trained to write for any insurance company. It is a very sink or swim environment, which I'm ok with because the best employees seem to be the ones that fight for their positions. One of the most frustrating parts of working here is it seems like Caliber would rather spend all their money sending upper management to leadership seminars and all the lower level employees to team building workshops to play games and chant songs than dole out for decent wages. Thousands and thousands of dollars are spent flying all the shop managers first class out-of-state to learn about their feelings and how to inspire people. Personal conduct at work is questionable. Sexism is rampant. Everyone has slept with someone else. My general manager slapped me on the a** in front of several coworkers after work one day.