Pros
Working in a corporate environment means we had better pay than working in the retail facilities.
Cons
Starting pay was decent, but raises were rare. Management was clueless. Quick turnover rate for the entire facility. It was a call center environment so it was extremely stressful. We had unrealistic goals for the amount of calls we should be taking (often at the customers expense). Not a lot of guidance, but a lot of critiquing from managers. Rules and procedures were changed daily and we were often not aware of these changes, but then reprimanded for them. They had completely unrealistic expectations for workers, including long hours (insane over-time we were expected to work) and insufficient breaks and lunch. For clarification purposes: this job is not in the main CVS Caremark Office, but the CVS "Customer Care Center" branch. It's pretty much a call center where we took calls from customer's and doctor's filling medications. Often customer's and doctor's would get upset because instead of being connected with the retail pharmacy they called, they were connected to us. Because of this we would have to transfer calls back to the retail pharmacies. The stores would often get upset and drop our calls, which in turn upset the customer even more. It was a new idea that was not very well thought out. I do not think this facility will last much longer. By far this was the MOST stressful job I've ever worked. I worked their for a year, and even though I've yet to find a job that pays as well, I regret not leaving sooner! My advice: STAY AWAY!
