CVS Health reviews

3.2

44% would recommend to a friend

(46,712 total reviews)
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David Joyner

49% approve of CEO

42% positive business outlook

CVS Health has an employee rating of 3.2 out of 5 stars, based on 46,712 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CVS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

47K reviews
3.0
Aug 26, 2012
Recommend
CEO approval
Business Outlook

Pros

- Decent health benefits. - 30% off CVS brands and 20% off everything else (excludes prescriptions, gift cards, etc.) - Vacations are given as long as you request +2 weeks before. - Learn general basics of retail. - Overtime is rarely given unless you are worth the pay/work to help out another store.

Cons

If you're looking for growth within a company, this is not for you. - Tasking wise, the titles that go from cashier, photo tech, head cashier, to shift supervisor are all basically the same. Only difference is you'll either have to do photo and/or be the key holding ALONG with doing all the tasks everyone else has to do. (Tip: Don't offer to do truck or photo unless you enjoy it or else you'll be stuck in those positions forever. You won't get brownie points for sucking up, you'll just be making yourself miserable.) - Photo and beauty departments are falling apart. Both departments in every store have no direct report above them since they were all let go nationwide in the past couple of years. Therefore their direct report are the assistant/store manager and district manager, except the district managers are usually too "busy" in their corporate office having absolutely NO perception of time for the tasks given. Basically just like every other corporation, there's always that one person above you who has no idea what they're talking about because they've never done it themselves to know what it is that you do. - Pay is awful. Cashiers get paid from a range of $7.50-10 (no different from any retail company). However, Photo and Shift supervisors get paid from a range of $9-13? A little ridiculous when shift supervisors will get paid only a few dollars more to do push, cycle counts, pull truck, ring, customer service, photo, AND open/close the store as manager on duty while your assistant manager may do the same along with damage/product withdrawals and payroll except they get paid 2 or 3 times amount. Especially now that assistant manager are no longer salary (changed to hourly due to a lawsuit), and they are just bringing home the bacon working 45 hours per week and getting that extra +5 hr overtime plus extra if they decide to stay later the last day. Problem is CVS would rather rotate incompetent employees for $8.00 every once in a while instead of paying a competent worker that would stay much longer and do a lot more work. I understand it's all about profit, sales, and customer service...but good luck being successful in all three categories when you have unqualified workers while getting rid of the good ones.

2.0
May 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Very large company with decent benefits unless you get laid off.

Cons

Old fashioned "patriarchal" style of company. Communication is authoritarian and often threatening, with exclamation marks after stern warnings about deadlines or procedures. Benefits providers are constantly changing, to CVS Caremark's benefit, no doubt. Employee costs of benefits are always rising. Recently they restructured PTO benefits, and slashed them across the board, and eliminated anniversary milestone rewards. A couple of years ago, despite record profits, the meager annual pay increase was cancelled, because it "wouldn't be prudent" with the economy as it was. It wasn't cancelled for all, of course, the VP above my department included the word "most" when he informed our team. The performance review system is constantly changing, as well. Every year a new set of bureaucratic hoops to jump through to hopefully obtain a modest pay increase or bonus, which they appear to be trying very hard to avoid giving you. Always asking for more from the employee while giving less if at all possible. Raises and promotions seemed few and far between amongst my direct coworkers. My salary was low for the industry, according to many calculators.

2.0
Nov 11, 2011
Recommend
CEO approval
Business Outlook

Pros

CVS Caremark as a PBM has a significant advantage over it's competitors due to it's unique blend of retail pharmacy and PBM. The two organizations should complement each other and produce an awesome product/service for the clients and patients they serve.

Cons

Reorganization in the PBM has left the employees with workloads that are unrealistic and that leads to significant service problems for the clients. To make matters worse, management blames the individuals for poor performance and does not take any accountability for putting their employees in bad situations. Additionally, the clients hire consulting firms that put additional pressure on the account teams.

Viewing 178 - 180 of 46,712 Reviews

Glassdoor has 49,133 CVS Health reviews submitted anonymously by CVS Health employees. Read employee reviews and ratings on Glassdoor to decide if CVS Health is right for you.