CVS Health reviews

-Micro-management and very strong hierarchy. You have minimal exposure to leadership and little ability to share your ideas and work with them. -Failure to follow through on promises about bonuses, stock incentives, and other compensation on top of the base; during recruitment, I was verbally promised compensation that never happened, and since the recruiter didn't put it in writing, I had no recourse. This is my fault for not insisting on writing, but I also think a company that would lie to recruits about benefits isn't one you should work for. -While I was there, they reduced the employee stock purchase discount from 15% to 10% without announcing it--employees had to discover it for themselves by browsing their compensation portal. This is very typical, saving money on the backs of employees while simultaneously touting their rise through the Fortune rankings. -They also prorated bonuses one time more than other companies I've worked for. We had our team target percentage and our company target percentage (which is typical), but then CVS also chose to underfund each team so there was a further pro-ration. There was no communicated rationale for this except that CVS was choosing not to fund the bonuses 100%. -Within digital, there is a myopic focus on retail over PBM and specialty pharmacy, even though PBM and Specialty are responsible for the bulk of CVS' revenue. This may be because the leadership comes from a retail background and focuses on what they know. -The Digital Innovation angle is a joke. Unless you're interested in partnerships with companies that are doing real innovation or duplicating the products other companies have launched (Apple pay, anyone?), you're better off pretty much anywhere else. This is likely why most people leave in less than a year. -Not only would I tell anyone NOT to work at CVS, I now refuse to shop there having experienced firsthand the work environment

Employees are not well respected. There is a very high turnover rate. You are constantly asked to work extra, requests for time off are frequently denied. If you are sick, you are pushed to find coverage on your own and or work another day in another location on a day off. The managers are so overworked and are responsible for so many clinics and providers, you can't even get in touch with them. They often do not even live anywhere near the clinics and may be in another state altogether. The company is focused on volume not quality. Providers are evaluated based on volume, computer speed, and net promoter scores based on patient surveys. The company continuously downsizes, changes its model, job descriptions, and policies to meet budgets. The computer systems go down routinely. The IT department is unable to troubleshoot and the average time spent waiting for them on the phone is 30 minutes or more. There are no prescription pads so providers have to call in scripts when the sysyem goes down. The phones also go down at times making patient care even more challenging. The NP works alone and is responsible for every aspect of keeping clinics open and operational on top of total patient care and housekeeping.