Your clinic is autonomous, you are responsible for everything. That means EVERYTHING. You take care of patients, answer the phone/emails, stocking clinic supplies and cleaning. Working very hard, seeing patient after patient means nothing to anyone UNLESS you are surpassing the budgeted visits for the day, week, month, and year. This is very difficult to do day after day. Your work performance is rated by the customers you treat. If a patient does not get what they want and writes a poor performance review, your bonus suffers. You can only meet expectations if you are exceeding budgeted visits and obtain high reviews from patients. You must be willing to receive daily emails about how more patients need to be seen. Now let's talk about the schedule or work life balance. You will be expected to work holidays, weekends and as many days per week as you can possibly be scheduled. You must take call days and you will still be called and emailed essentially daily to work more. I work 11 hours on week days and 8 hours on Saturdays and 7 hours on Sundays. There are never enough practitioners to keep all of the clinics open so we are constantly badgered to more more. The working conditions are fair, you work approx 10 hours per day in a windowless room, many with poor temperature control. The customer expectation is that they will be seen within 15 minutes or less from arrival. Currently, my clinic has wait times of approximately 1+ hours and on the weekends wait times can exceed 3 hours. The clinic I am at averages 20 to 25 patients per day, we are rarely meeting our budgeted visits. There is little that you can do to exceed expectations.
