CVS has grown so much so quickly that it's a shadow of it's former self and is losing track of what it really wants to be. It's been completely downhill since the Caremark acquisition. Caremark has been underperforming, so the retail side is the cash cow to milk to make up for it. Labor hours given to the stores are WOEFULLY insufficient and the workload is COMPLETELY unrealistic. As a salaried employee, the store manager must work 55+ hrs when we sign up for 45, and get no compensation. If things can't get done, it's because you're a bad store manager according to them. If customers complain it's because you're a bad store manager. If employee feedback surveys about the company are bad, it's because you're a bad store manager. It's all put on your shoulders and works this way all the way up....the District Managers are pressured in the same manner.
The company is broken. When an executive travels, we are threatened with our jobs. Visits are like Darth Vader coming to the Death Star. Everything must be perfect. But don't use payroll. Or you'll be told to use it to prepare, then afterwards forced to cut dramatically to catch back up. The stores, when executives visit, are nowhere close to a realistic representation of the store during normal operation - they have been completely setup for the visit. How does anyone benefit from this? DMs and SMs do it because they're afraid of their jobs!
If any dairy or baby item is found out of date, the store manager is terminated immediately. People with multiple complaints through the ethics line are promoted because they're favored and the HR director has covered them up. Fake complaints are created to get rid of people. HR is corrupt and forces people out and the AVP is at the heart of it all.