Corrupt, Tom has no clue - Store Manager CVS Health Employee Review

1.0
Apr 30, 2010
Recommend
CEO approval
Business Outlook

Pros

Pay for SM & above is good, benefits are ok

Cons

CVS has grown so much so quickly that it's a shadow of it's former self and is losing track of what it really wants to be. It's been completely downhill since the Caremark acquisition. Caremark has been underperforming, so the retail side is the cash cow to milk to make up for it. Labor hours given to the stores are WOEFULLY insufficient and the workload is COMPLETELY unrealistic. As a salaried employee, the store manager must work 55+ hrs when we sign up for 45, and get no compensation. If things can't get done, it's because you're a bad store manager according to them. If customers complain it's because you're a bad store manager. If employee feedback surveys about the company are bad, it's because you're a bad store manager. It's all put on your shoulders and works this way all the way up....the District Managers are pressured in the same manner. The company is broken. When an executive travels, we are threatened with our jobs. Visits are like Darth Vader coming to the Death Star. Everything must be perfect. But don't use payroll. Or you'll be told to use it to prepare, then afterwards forced to cut dramatically to catch back up. The stores, when executives visit, are nowhere close to a realistic representation of the store during normal operation - they have been completely setup for the visit. How does anyone benefit from this? DMs and SMs do it because they're afraid of their jobs! If any dairy or baby item is found out of date, the store manager is terminated immediately. People with multiple complaints through the ethics line are promoted because they're favored and the HR director has covered them up. Fake complaints are created to get rid of people. HR is corrupt and forces people out and the AVP is at the heart of it all.

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5.0
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Recommend
CEO approval
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Pros

work life balance pay great company

Cons

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5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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