So much potential, but so few results and little planning and follow through.
Pros
One of the few compliments I can give this organization is the quality of staff at the Director level (sometimes) and below. Support/administrative, professional and manager level staff were in general bright, competent, and honest individuals. I mostly encountered pleasant people in my five years at CFP Board.
Cons
However, imho upper management lacked the cohesion, thoughtfulness and perhaps even desire to provide a positive and productive work environment for staff and conduct their core business in a proper manner. Some personalities at the upper mgmt level are less than savory or pleasant individuals. In general, my experience with the "leadership" team could be characterized by poor communication, less-than-straightforward feedback and coaching, and little support for professional development activities. Some departments were a revolving door, often leaning on temp staff, and it was often difficult to get things done. High-level decisions and strategy often seemed short-sighted and reactionary.