Pros
You get a paycheck, and decent benefits. You have the option to work from home.
Cons
The work environment is extremely toxic. Someone once described the morale as a bunch of people walking around like their parents died. Upper management does not care about anyone's mental health. They will pile on the work and change your role without any discussion. You deal with unhappy members constantly. The service in the GTA is terrible and crooked tow truck drivers make matters worse. It's a wonder why some members even renew. Good luck trying to book a day off when you want. Senior management creates new new job titles out of the their butts so they can promote the employees that brown nose the best. The politics are sickening and exhausting. CAA used to have a great work environment. We used to have quarterly meetings which were a great opportunity to ask questions and get an update about how the company is doing and do a team building activity. These no longer happen. Coaching and team meetings are also frequently cancelled and never rescheduled. The annual holiday party was cancelled and replaced with a sales conference. Not the same thing at all. Give your employees a nice holiday party, like any other decent company. If you choose not to work from home, you will be pressured about it constantly. There was also an annual survey sent to all employees to give feedback about how management is doing. This does not happen any more. Even though that's one of the points mentioned in their employer of the year awards. I could probably go on forever. Basically, take it if you have too, but keep looking.