I was trying to see how much Pros I can give this company because it's honestly one of the worst companies to work for. If you care about your mental sanity DON'T WORK FOR THIS COMPANY! I worked here for a year and a half and I wish I quit sooner. The politics of this company is so twisted you will feel like you are stuck in a mental hospital trying to escape. Everything is black and white and the managers don't care for there employees. Your supervisor most likely is trying to climb the corporate leader since they are so stuck in this company they will not have your best intentions. For example, Marketing always sends out emails to our "Members" and 8/10 times they will not tell their staff what email is going to be sent out. Then when a Member calls in for a certain promotion front line workers won't know what the Member is talking about since they are never notified of anything. ( Even though there is a newsletter that is sent out every day). One time Marketing screwed up on an email and never put any terms and conditions on the promotion we had. The call centre got a lot of angry customers and those customers gave us a bad rating because of Marketing. I got a "coaching session" from my supervisor stating it was my fault because I got the phone call and she still has to mark me down as a fail on the call regardless if Marketing sent out the wrong email. Coaching sessions another useless strategy that upper management uses to keep employees stressed and depressed. You learn nothing at these so-called coaching sessions just a way for management to pick on you and tell you every bad thing you do. I never had a positive coaching session even though my reviews from customers were 85-90%. There is no growth to move up in this company only to move around. They don't treat call centre agents with any respect. They watch everything you do your computer screens, phones, and how long you been on a call! (Since they only care about the queues). Regardless if your job requires you to call customers back and build customer loyalty. Save your time and apply somewhere else! The job has a high turn over rate because it sucks. They try not to position the job as just a call centre job but it's just that. I rather work in India in a call centre, to be honest. One of the highlights of this working at CAA is you get extra benefits each year. This is not a benefit just an extra $500 to one paycheque that you will get taxed up the donkey on. No work-life balance! You will be depressed and stressing about coming into work even on your day off.
Don't believe that fake 5-4 star reviews!