British Airways reviews

3.7

64% would recommend to a friend

(3,705 total reviews)
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Sean Doyle

78% approve of CEO

60% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Apr 3, 2025
Recommend
CEO approval
Business Outlook

Pros

- Flight discounts (although these are not all they're cracked up to be, as there are lots of rules and regulations) - Annual bonus scheme (dependent on IAG's profit)

Cons

Senior finance staff can be dismissive, unhelpful, and condescending. There is little interest in developing junior employees beyond what is immediately useful to the team, and as a result there is a complete lack of thorough training. The technology is decades behind what you’d expect from a major company, with system crashes, slow processes, and heavy reliance on manual Excel work, with only one computer monitor. Teams operate in isolation, making cross-department collaboration frustratingly slow. Approval chains are long, and even minor decisions require multiple sign-offs. Progression is slow unless you actively push for it. There is little structured support for professional growth, and finance leadership seems indifferent to individual aspirations. Month-end reporting is chaotic, with long hours and last-minute firefighting. Unlike banking or consulting, there’s no financial reward for the stress. Waterside is a bleak, corporate campus next to Heathrow's runway, far from the buzz of London. The office itself is freezing, with little atmosphere or energy. The finance function feels stuck in the past, valuing outdated ways of working over innovation. Automation is minimal, and there's resistance to change. If you don’t have a deep love for planes and travel, the work can feel dry and uninspiring. Passion for the industry seems to be an unspoken requirement.

1.0
Jan 24, 2025
Recommend
CEO approval
Business Outlook

Pros

- staff travel - commission - can plan leave well in advance - people you work with and most team leaders are very friendly and welcoming and feel like a family - opportunities to try different departments

Cons

There are too many complaints that aren't being handled appropriately. It feels embarrassing to represent the company and not being able to offer help to customers who have been poorly treated. Prime example is Customer Relations. To make a complaint, customers can only fill out an online form and it can take months to a year for it to be resolved with no consistent correspondence on the outcome and no telephone number, email or any other way to contact. They try to check their cases on the webchat service, however agents who can't deal with this are left to tell customers that they can't do anything causing further stress - why aren't they putting customer relations agents on webchat to help with this? It's difficult to direct people to the right departments on the phone system due to poor design and the biggest one of all is the constant system failures during the busiest time of the sales. Some team leaders micro manage and treat you like you're a school kid when you constantly follow rules, don't cause a fuss just because you forgot to offer overpriced seats. It tends to be the higher ups who probably have never visited the other offices outside of London before and don't see how things are ran and make stupid decisions that make no logical sense other than putting more money into their pockets. We are the people who deal with the slack and try to save the face of British airways and all we get in return is a message of recognition with no actual benefit. To summarise - sort out your terrible systems, have an organised approach on dealing with customer cases, stop treating your staff like children and do more for your staff during stressful times especially dealing with rightly so angry customers

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