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      British Airways

      Part of International Airlines Group

      Engaged Employer

      British Airways reviews

      3.7

      64% would recommend to a friend

      (3,705 total reviews)
      avatar

      Sean Doyle

      78% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.1

      Senior management

      British Airways has an employee rating of 3.7 out of 5 stars, based on 3,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Jun 17, 2015

      Negative, evil company

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cannot think of anything other than the IAMAW! (union) which did a great job winning all those termination and arbitration cases.

      Cons

      They do not care about their customers or employees. Most of the management do not even care about BA! They are a sorry group of corporate vultures going from airline to airline for a line on a resume sucking the life out of each place they go. They order their employees to lie to customers on a regular basis. They refuse to follow any employment agreement even to their own detriment. Not only would I not work for them, I would never fly them either! The sorriest organization I have ever seen in over 35 years in the workplace!

      1.0
      Feb 8, 2015

      Not what I've expected.

      Executive support adviosr
      Recommend
      CEO approval
      Business Outlook

      Pros

      - good location - nice office

      Cons

      - Pegasus front-end (moves you back and makes feel as a monkey if You already have a full Amadeus training and knowledge) - co-workers don't always understand different cultural background of other employees and if don't understand You or for instance Your sense of humour instead of saying it to You they go complaining to the manager - you are treated as a stupid monkey that does not know what is doing and is working only to answer calls and satisfy the customers - some supervisor decisions are not only illogical, but seem against IATA or EU rules (but You're told it's in favour of the passenger), where others (when they do not agree to do something for the passenger) are explained as potentially against company's policy - am unable to use my full skills, experience and knowledge gained in years of working as ticketing agent for other airlines

      2.0
      Jan 21, 2015

      No appreciation for knowledge.

      Customers service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company with okay travel benefits. Fare salary structure. Management has pros and cons. The pros depend on who's managing. Some managers are long term employees and have a wealth of knowledge and impart that knowledge on their employees.

      Cons

      The cons are with the current trend of new managers. The company believes the new managers they are training should not have independent thought. The new managers do not trust the employees to do their jobs.

      Viewing 100 - 102 of 3,705 Reviews
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      ReviewsBritish Airways reviews

      Glassdoor has 3,997 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.