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BrightStar Wireless

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BrightStar Wireless reviews

2.7

38% would recommend to a friend

(101 total reviews)

Bart Bess & Jafus (Jay) Palmer

48% approve of CEO

34% positive business outlook

BrightStar Wireless has an employee rating of 2.7 out of 5 stars, based on 101 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BrightStar Wireless employee rating is 24% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

101 reviews
3.0
May 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Positive environment, phone use when it’s slow, new experiences every day. Great first job. Monthly and quarterly competitions. Sales driven environment, you earn what you put in.

Cons

$9.25 an hour is barely above minimum wage, and with the commission, on average you’re making $12.50 an hour, and at most you’re making $15.50 an hour. On average, a typical representative makes $20k-28k a year, so their quoted salary is misleading. There is also heavy micromanaging via cameras in store, which record both audio and video. I realize they are trying to improve your performance, but the way they do it is with negative connotation. Expect to stand most the day, as sitting is not allowed except on break. Be prepared to quote high or give white lies to customers about plans or protection to hit your metrics.

2.0
Apr 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Good commission structure Pays competitively based on performance

Cons

Little to no organization Stores are running on skeleton crew, forcing employees to be overworked Little to no communication

1.0
Feb 26, 2019
Recommend
CEO approval
Business Outlook

Pros

not that I remembered! there are no pros for this company.

Cons

false accusations, %100 commission loss, loss of work hours (watch out for that!). bad management. favoritism. lack of leadership, management doesn't take care of customers escalations. no training. I tried more than 5 times to request a vacation not even once I got an acknowledgment.

Viewing 58 - 60 of 101 Reviews

Glassdoor has 107 BrightStar Wireless reviews submitted anonymously by BrightStar Wireless employees. Read employee reviews and ratings on Glassdoor to decide if BrightStar Wireless is right for you.