Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 660 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 586 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 515 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 513 reviews)); "Salary is good and bonus (usually) is good." ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 474 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 66 reviews)); "Career opportunities are limited once you’re lower career level" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Apr 28, 2026

Good environment and benefits, but no career growth and chaotic management

Credit controller

Recommend

CEO approval

Business Outlook

Pros

Good working environment and benefits

Cons

The management is all over the place. No idea what they want to do

Booking.com Response

1mo

Thank you for sharing your feedback. We’re glad to hear that the working environment and benefits were positive aspects of your experience at Booking.com. At the same time, we’re sorry to hear that career growth and management clarity did not meet your expectations. We know how important strong leadership and clear development opportunities are, and feedback like yours helps show us where we need to keep improving. The Booking.com team

4.0

Apr 28, 2026

Nice work-life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Experienced managment, team outings, friendly team

Cons

They practice a bit of micromanagment

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re glad to hear that you valued your team, the social side of the workplace, and the support from management. We also appreciate your honest feedback on micromanagement. Trust and autonomy matter in the employee experience, and feedback like yours is important as we continue working to improve how teams are supported. The Booking.com team

5.0

Apr 23, 2026

Honest review

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Lots of benefits, happy employee oriented, career opportunities.It doesn’t matter where you come from, you are treated with respect.

Cons

If you are at lowest career level it takes lots of time to raise to higher positions but at least that is possible.

Booking.com Response

1mo

Thank you for sharing your experience. We’re glad to hear that work-life balance, benefits, respect, and career opportunities have been positive parts of your journey at Booking.com. We also appreciate your honest feedback on progression from more junior career levels. We know that visibility of growth opportunities matters, and feedback like yours helps us understand where we can do better. The Booking.com team

Viewing 19 - 21 of 7,582 Reviews

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