Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 660 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 586 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 515 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 513 reviews)); "Salary is good and bonus (usually) is good." ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 474 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 66 reviews)); "Career opportunities are limited once you’re lower career level" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

May 4, 2026

It was ok…

Specialist

Recommend

CEO approval

Business Outlook

Pros

Free lunch, employee benefits on hotels

Cons

Messy management - no transparency. No strong leadership

Booking.com Response

17h

Hi, thank you for taking the time to share your feedback. We appreciate you highlighting the lunch and hotel benefits as positives. It's unfortunate to hear that transparency and leadership didn't meet your expectations — this is something we take seriously. In a period of growth and change, we're continuously improving our management capabilities and working to ensure clearer communication flows across all levels. We'd encourage you to share your specific concerns with your HR Business Partner so they can be addressed directly. The Booking.com team

4.0

May 2, 2026

Great benefits and modern campus, but communication issues exist

Swe 1

Recommend

CEO approval

Business Outlook

Pros

Great benefits Experiments friendly environment Modern campus They have recently improved their hiring process to reduce hire time, the entire process from the first recruiter call to receiving the contract took me less than 2 months, out of which I asked to have 4 weeks to prepare for the interviews.

Cons

It seems that there are some difficulties in communication between teams. I had to adjust my start date and even though it was done rather quickly, some teams/systems did not receive the updated information which resulted in some troubles during my pre-start activities. After these problems were found it took a bit more than a week of back and forth with several departments and teams to fix them.

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re glad to hear that the benefits, modern campus, and experimentation-friendly environment have been positive parts of your journey at Booking.com, and it’s encouraging to know the hiring process felt efficient overall. We also appreciate your feedback on communication and coordination during the pre-start experience. Insights like yours are important as we continue improving how teams and systems work together to support new joiners smoothly. The Booking.com team

5.0

May 1, 2026

Diverse teams and strong career opportunities

Junior cs finance specialist

Recommend

CEO approval

Business Outlook

Pros

Diverse teams, good onboarding, great career opporunities

Cons

Not a lot I can mention

Booking.com Response

1mo

Thank you for sharing your experience. We’re pleased to hear that the diverse teams, onboarding, and career opportunities have made Booking.com a positive place to work for you. Creating a welcoming environment where people can learn and grow is important to us, and we appreciate you taking the time to highlight that. The Booking.com team

Viewing 16 - 18 of 7,582 Reviews

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