Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Dec 13, 2012

Unbelievable opportunities to those willing to put in the time and effort.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A company thats growing regardless of the economic crisis Unbelievable colleagues, who really make the work fun Freedom to work on what I think is important and in the best interests of the company

Cons

This company isn't for everyone, if you don't handle constant change, or need to constantly be in the lime-light, don't work here. Its as simple as that. (This isn't a bad thing necessarily)

4.0

Nov 30, 2012

Young, Dynamic and Challenging Environment.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is great to be part of a company that is so successful! The environment is international, casual and positive. I feel that I have a great deal of ownership of my own career. As long as you are proactive and take initiative you can grow into any direction within Booking.com. I love the fact that a lot of my colleagues became good friends.

Cons

You need to be flexible and adoptive to change in order to enjoy working at Booking.com.

5.0

Nov 19, 2012

Plenty of opportunity and a satisfying work environment for driven, motivated and fun people

Product owner

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity to take responsibility. So a good place for motivated self-powered people whose engines run on getting stuff done and taking ownership. Also the site has lots of traffic and users from all over the world, so you feel gratified because there is really the chance to impact a lot of people. Level and time in company don't matter much when it comes to proposing ideas / pushing for a project, logic and data prevail which is good (but also tough if you are passionate about something that may not make business sense). Also there are a good amount of smart colleagues with strong business sense, so good for personal growth.

Cons

The environment isn't for everyone. Colleagues are direct, so you need to be confident and able to take frequent feedback and learn from it. We've been growing fast, so if flowing with changes isn't your thing and you like staying in a static team and getting comfy in it for a while, it may be hard. There is also lots of learning on the job and not a lot of hand holding.

Viewing 7552 - 7554 of 7,582 Reviews

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