Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Oct 6, 2013

At Most, A Stepping Stone

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You don't need much knowledge or experience to step into most roles at the company in order to succeed. They provide plenty of training and overview (considered by some to be overkill) before you even lift a finger in whatever role you'll fill. The jobs themselves are easy and the tools provided basically hand-feed you all the relevant information. The benefits package is decent, there are company-sponsored happy hours generally once per month and a company holiday party held in Amsterdam each winter. Also, this is the epitome of a 9-5 job, where there is rarely anything so important that it can't wait until your next workday.

Cons

While easy, the work load in the last year for most roles at the company has grown so exponentially that it has become bitterly overwhelming. The constant merging and purging that that company has done has left the remaining employees accumulating new responsibilities with no additional compensation and with low morale (fearing future secret decisions will lead to further mass displacement or firings). Speaking of which, pay is beyond low. The company pays well below the average compared to other top competitors within a similar industry and the standards for earning the quarterly bonuses keep changing. Many employees have even half-jokingly accused the company of "testing" for ways to make it impossible to earn. Most managers lack knowledge, leadership skills or both. Opportunities are extremely rare at this point within any of the established offices in the US and most that do become available are often filled with candidates from the European offices. In my time with the company, 11 upper level positions (senior or better) became available and only 4 were filled with candidates from our local office (and only 2 candidates were from low-level positions in the office) and I was part of one of the biggest offices in the US.

1.0
Oct 4, 2013
Recommend
CEO approval
Business Outlook

Pros

There are many wonderful people there- just none in management.

Cons

Nothing done to stop the harassment and bullying of employees Unethical, management is a joke, human resources is a joke. It takes 10 months for an investigation while forced to work in an uncomfortable environment. Very high work load, a lot of pressure, interfered with personal life too much. Cut throat.

5.0
Sep 29, 2013

I LOVE MY JOB!

Recommend
CEO approval
Business Outlook

Pros

We have a comfy work atmosphere. Our team building events help to keep coworkers on one accord. The management team is eager to help those who want to move forward within the company by assisting with a plan of action. They also meet with you as much as you'd like them to, for an update on progress and/or challenges. We work close with other departments for a common goal...100% customer satisfaction.

Cons

Offices only located in large, popular cities and not large, not so popular cities. This means the cost of living is higher.

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