Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 1, 2026

Software Engineer | Booking

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Chill environment - Salary is great - Benefits are great - Good engineering problems

Cons

- Leadership put business before ethics/morals - Not much progression

Booking.com Response

2mo

Thank you for sharing your feedback. We’re pleased to hear that the environment, compensation, benefits, and engineering challenges have been positive parts of your experience at Booking.com. We also appreciate your honest feedback on ethics, leadership, and career progression. We want Booking.com to be a place where employees feel their growth is supported and where leadership decisions reflect the values we aim to uphold. Feedback like yours is valuable as we continue working to strengthen both leadership and development opportunities across the business. The Booking.com team

5.0

Mar 31, 2026

good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good environment and good support for employees

Cons

the job itself can be repetitive

Booking.com Response

2mo

Thank you for taking the time to share your experience. We’re glad to hear that you found the environment positive and felt supported during your time at Booking.com. We also appreciate your note that some aspects of the role can feel repetitive. Feedback like yours helps us better understand the employee experience and where we can continue improving. The Booking.com team

4.0

Mar 29, 2026

Great benefits and cultural exposure, but micromanaged

Cse ii

Recommend

CEO approval

Business Outlook

Pros

Great benefits, exposure to lots of cultures and languages, end of the year party

Cons

Strict micromanagement especially with down time

Booking.com Response

2mo

Thank you for taking the time to share your feedback. We’re pleased to hear that the benefits, multicultural environment, and team experience have been positive aspects of your journey at Booking.com. We also appreciate your honest feedback on micromanagement and how downtime is handled. We understand how important trust and autonomy are to the employee experience, and feedback like yours is valuable as we continue looking at how to better support our teams. The Booking.com team

Viewing 34 - 36 of 7,582 Reviews

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