3.0
Jun 25, 2008
Recommend
CEO approval
Business Outlook
Pros
people really try to provide the best results they can; times are difficult and people tend to make the real difference - not the processes
Cons
politics, unbalanced funding, mindless cost reductions. Executive decisions are forcing management to cut or curtail needed services to meet affordability targets that are unrealistic. Then those same execs expect new and enhanced services. There is a big difference between Lean+, service continuity, and service enhancements. All are necessary, but they need to be balanced with reality.