Part of the company but not really
Pros
Cadillac benefits. Substantial pay (for those who have been with company 5years+ before pay dropped)
Cons
Patient services within Biogen seems to be largely disconnected from the rest of the company. the president and vp truly control EVERYTHING. Work life balance is nonexistent and there is constant pressure to work overtime hours simply because leadership sets unrealistic goals and expectations. There is no transparency and policies are very subjective to the deferment of employees. Employees are afraid to speak up, disagree with manage my without fear of backlash and blackballing. employees are treated like elementary school students meaning you have to code yourself to be able to use bathroom take breaks or eat lunch. You can be questioned for any bathroom use that is considers 'excessive'. Employees are penalized for taking time from work to care for themselves and their family. Wonder vacation benefits but senior leadership has right threshold of how many people can be off a day. Many have lost days of vacation time because of this. Builds wrong behaviors in people because of unrealistic attendance policy. No work from home opportunities unless it is to the advantage of the business. Culture is based on fear and entirely different than corporate and manufacturing departments. Other than great benefits no real incentive to work there. Growth in patient services is nonexistent as managers demand that employees use their vacation or work overtime for any development or job shadowing opportunities. Senior managers is system that promotes bullying and intimidation. Employees are held accountable to departmental goals and metrics that change throughout the year without communication. Patient services seems to have lost its purpose and line of sight. It has gone from a company that truly cared about patients on Biogen therapies to that of hustling tactics to get patients to switch from other medication to Biogen therapies and pressuring them to stay on a bygone medication. It is ALL about the bottom line. Goal seems to be to get one person to work as 3 individuals. Did I mention NO WORK LIFE BALANCE! Would rather employees to work 6days a week simply because management does not how to delegate. Promotions are not based on experience and skill set but rather who knows and if they like you. Very high school environment where popularity and who you know is the only way to move up the ladder. In conclusion, if you are looking for an employer who does not value your work, overlooks you from promotions, expects you to live at work, penalizes you for not coming to work when you or family member is sick, requires you to provide calculation of time used away for bathroom use and lunch use, does not allow you to use vacation hours, pushes for you to work on company holidays, operates on bully system and cowardly coaching, views being late to work 1min the same as 4hrs and gives out demerits for it, no work from home opportunists, no transparency, tyrannical rule, and a strong disconnect of what employees do then working at Patient Services with Biogen is just for you.
